A
Call Intelligence
None with Vimal — Feb 10, 2026 13:42
Deal Lost
Warm
Call History
1 attemptRep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
4.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
52% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:41 (42s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
16
Rep Words / Customer Words
68 / 34
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Trust
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Quality Assurance
Appadi aayittu neenga ellaam full quality check panni kuduppeenga illaiyaa
|
credibility | Customer | Yes | direct affirmation | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Interested | Explaining the service offered by IOL. |
Key Moments
300:22
Service Definition
Agent clarifies that IO is for preventive health care and blood tests, resolving customer confusion.
00:29
WhatsApp Request
Customer shows high intent by asking for details to be sent to his phone.
00:34
Quality Assurance Question
Customer validates the service by asking about quality checks, indicating serious consideration.
Discovery Questions
1
Q1
blood test eduthutteengala IO-la irundhu?
Trust Signals
1
Asked about quality check ('full quality check panni kuduppeenga illaiyaa')
Enthusiasm Signals
1
Requested WhatsApp details immediately
Confusion Signals
1
Initial confusion about the company name 'IOL'
Topics Discussed
Blood test
Preventive health care
WhatsApp follow-up
Quality check
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | neutral | Asked 'Ivanaa ennathu?' (What is this?). |
| Closing | 3 | positive | Requested WhatsApp details and confirmed quality expectations. |
Call Transcript
Click to expand
Speaker 1
1.71s
Hello
Speaker 1
3.51s
Hello.
Speaker 1
5.43s
Namukku hello.
Speaker 0
6.75s
Sollunga.
Speaker 1
7.67s
Namma vandhu naan Vimal call panren, namma vandhu IOL irundhu IOL irundhu.
Speaker 0
12.45s
Iola irundhuchu.
Speaker 1
13.53s
Aama, blood test-ku vichaarichirundheenga, blood test eduthutteengala IO-la irundhu?
Speaker 0
17.43s
Sir-laye.
Speaker 0
21.05s
Ivanaa ennathu?
Speaker 1
22.73s
Io-ndradhu vandhu paatheenganna preventive health care vandhu indha blood test indha preventive care idhellam pottu use pannanum.
Speaker 0
29.19s
Okay enakku oru thaalai pannunga enakku detail pannunga konjam WhatsApp pannirunga kandippaa
Speaker 1
33.03s
Kandippaa
Speaker 1
34.75s
Aa
Speaker 0
34.81s
Appadi aayittu neenga ellaam full quality check panni kuduppeenga illaiyaa
Speaker 1
37.69s
Aamaa sir kandippaa sir.
Speaker 0
38.89s
Aa okay sir naan naan call pannunga.
Speaker 1
41.03s
Sari okay.