A
Call Intelligence
None with Vimal — Feb 17, 2026 16:07
Deal Closed
Hot
Call History
51 attemptsRep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Vimal
Vimal scored 9.0/10 and closed the deal with None. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
181 Amino Food Intolerance
Purchase Date
Feb 17, 2026
Calls Before Closure
51
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Trusting
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
40% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
0:54 (55s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
22
Rep Words / Customer Words
68 / 94
Rep Longest Monologue
7s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Positive | Confirming the specific test to be conducted for the two people. |
Key Moments
300:04
Booking Request
Customer confirms they want to book the blood test for two people tomorrow.
00:22
Product Confirmation
Rep confirms the specific 181 Amino Food Intolerance test.
00:39
Internal Coordination
Rep confirms he is already in touch with the DL (Naveen) regarding this case.
Discovery Questions
2
Q1
Varaiyittaangalaa? (Did they come?)
Q2
Ithu moonu nerukkunnu? (Is this for three people/times?)
Trust Signals
2
Directly mentioning staff names (Suganya, Naveen)
Proactive booking
Enthusiasm Signals
1
Quick confirmation ('Aamaanga aamaanga')
Topics Discussed
Blood test booking
Food intolerance testing
Home collection logistics
Internal staff coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Apologizing for the delay/missed call. |
| Middle | 2 | neutral | Discussing logistics of the blood test. |
| Closing | 3 | positive | Confirming next steps with gratitude. |
Call Transcript
Click to expand
Speaker 0
0.91s
Hello.
Speaker 1
0.95s
Hello
Speaker 0
1.91s
Aa sorry maathiri sir.
Speaker 1
3.97s
Sollunga Madam.
Speaker 0
4.67s
Aa naalaiku andha rendu perukku ingeye blood test book panra maadhiri irukku, adhaan andha sollirundhen illaiya avanga vandhu eduthu tharennu sonnaanga Suganya avanga avangalta pesinen.
Speaker 1
13.07s
Varaiyittaangalaa okay.
Speaker 0
14.15s
Aa varattanga avanga ippodhaan clientku aasu amichanga moonu aaru rendu perum eduthukkirennaanga so andha moonu aaru-la cover aagura ella blood idhuvum namma edukkira maadhiri irukkum.
Speaker 1
19.05s
Avaravaraiyellaam
Speaker 1
22.33s
Okay one eighty one amino food intolerance.
Speaker 0
25.93s
Aamaanga adhaan.
Speaker 1
27.15s
Ithu moonu nerukkunnu.
Speaker 0
28.21s
Aamaanga aamaanga.
Speaker 1
30.63s
Okay Suganya varaanga illaingala appo prachinai illa ungalukku theriyum ennanna tweet edukkanumnu.
Speaker 0
34.61s
Sari okay adhaan ungalai vara sollitten. Avanga ungaloda inform panna sonnaanga neenga edho Naveen yaartaiyo solli andha idhu aama naan DL kitta pesinaen.
Speaker 1
37.03s
Aa okay.
Speaker 1
39.87s
Aama anna DL kitta pesina anna Naveen DL kitta naan pesittu irukken ippa naan.
Speaker 0
43.75s
Okay Ma'am, okay, thank you Ma'am.
Speaker 1
45.65s
Okay thank you adhukkudhaan Bharath call panna avaru call fix pannanum.
Speaker 0
48.15s
Aamaa aamaa nee enakku call pannirunga Madam naan konjam appadithaan share pannanum.
Speaker 1
51.83s
Ok.
Speaker 1
52.65s
Ok ok.
Speaker 0
53.49s
Okay thank you.