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Call Intelligence

None with Vimal — Feb 16, 2026 18:43

Deal Lost Warm
Customer None
Phone +919094802238
Rep Vimal
Team Sales
Date 2026-02-16 18:43
Duration 2:40
Source None

Call History

51 attempts
Total Attempts51
First CallJan 22, 2026
Last CallFeb 26, 2026
Total Talk Time49.3 min
Other RepsAbijith, Abijith, Bharath Kumar, Bharath Kumar, Bharath Kumar
Rep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
8.0/10

Active Alerts

1
!

No Close Attempt: Vimal

Vimal did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 51
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High (Existing Client)
Brand Sentiment Positive/Trusting
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type returning_customer

Conversation Flow

Opening Type direct_pitch
Opening Quality Functional
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Approach Consultative coordination
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 2:40 (161s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 54
Rep Words / Customer Words 248 / 212
Rep Longest Monologue 12s
Customer Longest Monologue 10s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Staff Quality

Objections

1
Objection Category Raised By Handled Technique Quality
Staff Competency
Sivagami vendaam avanga ozhunga draw panna maattengannu solli naan kelvippatten.
 credibility Customer Yes agreement/alternative Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Customer -- Neutral Reason for the blood test visit.
blood test Customer -- Other Coordination of the test slot and technician.

Key Moments

3
00:09
Slot Availability Issue
The primary reason for the call; customer cannot find a Thyrocare slot.
01:57
Staff Vetting
Customer and Agent agree on which staff are competent for difficult blood draws.
02:20
Technical Requirement Mention
Agent clarifies that a vacuum needle is mandatory, justifying the need for a skilled nurse.

Discovery Questions

3
Q1 Namma center illaiya?
Q2 Avangalukku annaikku mattum dhaan time irukkungala?
Q3 Pudhu pasangalukku edukka theriyumaannradhe enakku theriyala?

Trust Signals

2
Asking for specific experienced nurses
Sharing past negative experiences with specific staff

Resistance Signals

1
Refusal to work with 'new boys' or 'Sivagami' for blood draws

Topics Discussed

Blood test coordination Staff competency Vacuum needle vs Syringe 3-6 Program Thyrocare slots Client details

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Concerned about missing a blood test slot.
Middle 2 neutral Discussing which nurse is better at drawing blood.
Closing 3 positive Plan in place for Wednesday morning.

Call Transcript

Click to expand
Source File +919094802238 16-2-2026, 6-43-9pm.mp3
Transcript +919094802238_16-2-2026,_6-43-9pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20493