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Call Intelligence

None with Vimal — Jan 31, 2026 08:36

Deal Lost Hot
Customer None
Phone +919094008455
Rep Vimal
Team Sales
Date 2026-01-31 08:36
Duration 2:07
Source referral

Call History

1 attempt
Total Attempts1
First CallJan 31, 2026
Last CallJan 31, 2026
Total Talk Time2.2 min
Rep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type referral

Conversation Flow

Opening Type inquiry_response
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 3
Pitch Start 27% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique other
Call Ending other

Call Structure

Duration 2:07 (128s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 48
Rep Words / Customer Words 184 / 212
Rep Longest Monologue 12s
Customer Longest Monologue 11s
Silence Gaps (>2s) 1 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Product Care

Objections

1
Objection Category Raised By Handled Technique Quality
Maintenance/Freshness
namma vaangi bag-la vachukka mudiyuma? Kashtam illa, kasangiruvomla.
 product quality Customer Yes educational/instructional Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
flower bouquet (proposal style) Customer 1000.00 Neutral Customer wants a bouquet for a proposal.
medium size bouquet Rep 1200.00 Positive Rep suggests a slightly higher tier for better quality.

Key Moments

3
00:14
Referral Mention
Establishes immediate trust and high lead quality.
00:35
Upsell to Medium Size
Rep moves customer from 1000 to 1200 INR bracket effectively.
01:29
Preservation Advice
Rep demonstrates expertise, ensuring the customer doesn't ruin the product before use.

Discovery Questions

3
Q1 Enna price-la sir paakkureenga?
Q2 Eppa use panna poreenga?
Q3 Morning etra manikku ungalukku etra manikku use panna mudiyirukkeenga?

Trust Signals

2
Referral from a friend
Asking for shop location to visit in person

Enthusiasm Signals

1
Immediate request for photos and location

Resistance Signals

1
Concern about flowers wilting/getting crushed in a bag

Confusion Signals

1
Unsure about how to keep flowers fresh overnight

Topics Discussed

Flower Bouquets Pricing Store Location Operating Hours Flower Maintenance WhatsApp Communication

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Checking if the service is available.
Middle 2 neutral Discussing pricing and logistics.
Closing 3 positive Agrees to WhatsApp follow-up.

Call Transcript

Click to expand
Source File +919094008455 31-1-2026, 8-36-42am.mp3
Transcript +919094008455_31-1-2026,_8-36-42am_transcript.json
Ingested 2026-03-01 11:21
Call ID #20492