A
Call Intelligence
Divjiv Sabarwal with Vimal — Feb 19, 2026 16:11
Deal Lost
Cold
Lead Source
Meta AdsCall History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
3.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Divjiv Sabarwal.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
other
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
28% into call
Pitch Approach
Feature-forward
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
0:46 (47s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
21
Rep Words / Customer Words
78 / 34
Rep Longest Monologue
9s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Availability
main mera na abhi toh I a visit won't be possible.
|
logistics | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Negative | The core offering the customer enquired about. |
Key Moments
200:13
Program Identification
Agent successfully connects the call to the customer's specific interest (7-day program).
00:36
Customer Rejection
Customer shuts down the possibility of a visit, effectively ending the sales opportunity for this call.
Resistance Signals
1
Direct statement: 'visit won't be possible'
Confusion Signals
1
Initial 'Hello' loop and 'Haan boliye' suggests distraction.
Topics Discussed
7-day health station program
Leela Palace Chennai
Travel availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial audio issues and clarifying who is calling. |
| Pitch | 2 | neutral | Listens to the mention of Leela Palace without much reaction. |
| Closing | 3 | neutral | Quickly ends the call stating a visit isn't possible. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello. Hello. Haan boliye. Haan second Divya ji.
Speaker 0
1.25s
Hello.
Speaker 0
3.49s
Last second deepe ji.
Speaker 0
6.37s
The video
Speaker 1
6.79s
Ivanga enna ninaichittu irukkaanga ellaarum? I o thaan. Aa boliye.
Speaker 0
9.37s
yaad vimala over here from i o.
Speaker 1
11.65s
peroda peroda pottu
Speaker 0
12.73s
Hmm.
Speaker 0
13.73s
Yeah, you enquired for the seven days health station program with us.
Speaker 1
14.51s
For the seven days health casion program.
Speaker 1
16.55s
4
Speaker 0
18.21s
Seven Days Health Cation Program.
Speaker 1
20.11s
Ha ha.
Speaker 0
22.29s
Yeah, yeah, sir, yeah, sir. Is it the right time to connect with you, sir?
Speaker 1
24.93s
Bolio na.
Speaker 0
27.75s
Oh, yeah, sir. So when are you planning to visit, sir? Because your stays will be in Leela Palace over here in Chennai. Okay.
Speaker 1
36.09s
main mera na abhi toh I a visit won't be possible.
Speaker 0
39.81s
oke oke.
Speaker 1
41.75s
aai let yu no.
Speaker 0
43.63s
ya okay so.
Speaker 1
45.03s
oke oke ha.
Speaker 0
46.03s
Okay, thank you.