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Call Intelligence

K.M. Senthil with Vimal — Feb 03, 2026 09:23

Deal Closed Hot
Customer K.M. Senthil
Phone +919043622222
Rep Vimal
Team Sales
Date 2026-02-03 09:23
Duration 2:44
Source facebook_ad

Lead Source

Meta Ads
CampaignHealthcation_Leads_Dec_25
Platformfb
Lead DateJan 25, 2026
Interesti_want_to_feel_healthier_&_more_energetic
Ready to Investyes,_i_understand_the_investment_and_am_ready

Call History

22 attempts
Total Attempts22
First CallJan 26, 2026
Last CallFeb 26, 2026
Total Talk Time17.0 min
Rep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Healthcation Retreat (7 Days)
Purchase Date Feb 03, 2026
Calls Before Closure 22
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Trusting
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Self
Lead Type b2c
Campaign Source Healthcation_Leads_Dec_25

Conversation Flow

Opening Type reference_previous
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Start 15% into call
Pitch Approach Consultative Logistics
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 2:44 (164s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 68
Rep Words / Customer Words 342 / 218
Rep Longest Monologue 11s
Customer Longest Monologue 7s
Silence Gaps (>2s) 2 (max 3.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
healthcation program Customer -- Positive Scheduling the 7-day stay starting March 2nd.
epigenetic test Customer -- Positive Coordinating sample collection for the kit.

Key Moments

3
00:33
Date Confirmation
The customer confirms the March 2nd start date for the 7-day retreat, effectively closing the booking.
01:19
Sample Collection Confirmation
Technician confirms samples are collected, moving the diagnostic phase forward.
02:25
Quality Check
Agent confirms the blood sample quality is 'okay', ensuring no re-testing is needed.

Trust Signals

3
Willingness to share address
Agreement to 7-day commitment
Providing blood samples

Enthusiasm Signals

2
Quick agreement to dates
Multiple 'Okay' and 'Thank you' responses

Confusion Signals

1
Brief confusion during the technician handoff regarding who is speaking

Topics Discussed

Retreat Scheduling Blood Report Generation Epigenetic Kit Logistics Sample Collection Quality Courier Coordination

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Business-like greeting.
Scheduling 2 positive Agrees readily to the March 2nd start date.
Logistics 3 neutral Actively coordinating with the technician for sample collection.

Call Transcript

Click to expand
Source File +919043622222 3-2-2026, 9-23-23am.mp3
Transcript +919043622222_3-2-2026,_9-23-23am_transcript.json
Ingested 2026-03-01 11:21
Call ID #20490