A
Call Intelligence
K.M. Senthil with Vimal — Jan 28, 2026 14:29
Deal Lost
Warm
Lead Source
Meta AdsCall History
22 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
7.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with K.M. Senthil. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with K.M. Senthil.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
22
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Operational/Logistical
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:15 (16s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
8
Rep Words / Customer Words
42 / 10
Rep Longest Monologue
6s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Other | Scheduling and notification for a technician arrival. |
Key Moments
100:01
Logistics Confirmation
Agent confirms that the technician details will be sent 12 hours prior to the visit.
Trust Signals
1
Customer agrees to wait for the technician message
Topics Discussed
Technician scheduling
SMS notifications
Appointment timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Customer is simply acknowledging logistical information. |
Call Transcript
Click to expand
Speaker 1
0.51s
Hello.
Speaker 0
1.05s
Ippo pannirendu hours munnaadi ungalukku message vandhuruma sir? Ippa naalaikku kaadhala panromna innaikku night evening maadhiri ungalukku message vandhurum technician number ellaam.
Speaker 1
6.13s
Okay okay okay.
Speaker 0
7.93s
Adha neenga call pannikkiraanga, avanga dhaan varuvaanga, sarigala?
Speaker 1
10.59s
Okay okay.
Speaker 0
11.41s
Ok ok sir.
Speaker 1
13.91s
Okay.
Speaker 0
14.55s
Thank you.