A
Call Intelligence
K.M. Senthil with Vimal — Jan 28, 2026 14:27
Deal Lost
Warm
Lead Source
Meta AdsCall History
22 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with K.M. Senthil. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
22
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Process-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:10 (71s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
24
Rep Words / Customer Words
168 / 54
Rep Longest Monologue
11s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Unknown caller identification
Saringa, avanga number kuduthutteenganna naan store panniruppen, theriyaadha number edukka maatten.
|
trust/process | Customer | Yes | direct solution | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | -- | Interested | Discussion about delivery and usage of the kit. |
Key Moments
300:01
Booking Confirmation
Establishes that the customer has already committed to the service.
00:27
Kit Delivery Query
Customer clarifies a confusing message about delivery percentages/timelines.
00:51
Privacy/Trust Boundary
Customer states he won't pick up unknown numbers, requiring the agent to coordinate communication.
Trust Signals
1
Customer asks for specific caller identification to ensure he picks up the phone.
Resistance Signals
1
Concern about unknown numbers: 'theriyaadha number edukka maatten'.
Confusion Signals
1
Confusion over kit delivery percentage/timeline mentioned in a message.
Topics Discussed
Booking confirmation
Fasting requirements
Blood test parameters
Test kit delivery
Communication protocols
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming booking details. |
| Middle | 2 | neutral | Asking about kit delivery and caller identification. |
| Closing | 3 | positive | Accepting the agent's solution for communication. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.43s
Aa sir, idhu lunch poyirunga sir, adhu book panniye aayiduchu, andha meeting ungalukku message vandhurum konja nerathula sir.
Speaker 1
6.13s
Okay-nga, okay.
Speaker 0
7.31s
Adhai neenga ketta time-ku book panniyaachu.
Speaker 1
9.39s
Okay-nga.
Speaker 0
9.63s
Okengala, adhula first neenga fasting irukkanum, appaye parameterslaam eduthuruvanga, naan sonnenla sir adhu maadhiri.
Speaker 0
15.27s
Kit ungalukku mostly adhukkullaye vandhurum, avanga guide kit eppadi use pannanum-nu kettenganna pannuvaanga.
Speaker 1
17.59s
Sari.
Speaker 0
20.49s
Appadi illanna naangalum ingane guide pannuvom friends, kidap kidap use pannuvomnu, idha mudichuttu adhukkappuram namma innoaru blood test eduppom sir.
Speaker 1
26.69s
Sari saringa.
Speaker 1
27.95s
Indha test kit vandhu muppadhu months thaan delivery aagumnu potturukkeenga.
Speaker 0
31.83s
Aa aama, kit vandhu muppadhu percent delivery aagumnu potturukka.
Speaker 1
35.07s
Aamaanga.
Speaker 0
35.87s
Okay okay sir, adhu problem illai sir, guidance venumnu illai, nammaale guide pannuvom, avanga irundhirundha eduthukkalaam.
Speaker 0
41.81s
Adhu namma neenga number-ukku call pannunga, edhaavadhu irundhaalum naan ungalukku guide panren sarigala.
Speaker 1
45.99s
Sari varravanga kooppiduvangala illa nera vandhuruvangala?
Speaker 0
49.11s
Illai illai varavanga call pannuvaanga vandhuttu.
Speaker 1
51.31s
Saringa, avanga number kuduthutteenganna naan store panniruppen, theriyaadha number edukka maatten.
Speaker 0
55.95s
Appadingala, illa adhu vandhu ippo namma clinic-la irundhu yaaravadhu send pannuvom.
Speaker 0
60.43s
Adhanaala endha person varuvangalo theriyala availability poruthu theriyala sir.
Speaker 1
63.21s
Aa.
Speaker 0
64.95s
Naane oruvelai avan call panniye irukkala neengalna naan en number-la call panna solren sarigala.
Speaker 1
69.37s
Okay-nga.
Speaker 0
70.15s
Okay sir.