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Call Intelligence

K.M. Senthil with Vimal — Jan 28, 2026 12:24

Deal Lost Warm
Customer K.M. Senthil
Phone +919043622222
Rep Vimal
Team Sales
Date 2026-01-28 12:24
Duration 0:06
Source facebook_ad

Lead Source

Meta Ads
CampaignHealthcation_Leads_Dec_25
Platformfb
Lead DateJan 25, 2026
Interesti_want_to_feel_healthier_&_more_energetic
Ready to Investyes,_i_understand_the_investment_and_am_ready

Call History

22 attempts
Total Attempts22
First CallJan 26, 2026
Last CallFeb 26, 2026
Total Talk Time17.0 min
Rep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
40.0%
Personalization
1.0/10
Technical Quality
0.0/10

Active Alerts

2
!

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with K.M. Senthil.

!

No Close Attempt: Vimal

Vimal did not attempt to close on call with K.M. Senthil. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 22
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Likely
Lead Type inbound
Campaign Source Healthcation_Leads_Dec_25

Conversation Flow

Opening Type reference_previous
Opening Quality Neutral
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:06 (6s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 4
Rep Words / Customer Words 1 / 16
Rep Longest Monologue 1s
Customer Longest Monologue 3s
Silence Gaps (>2s) 0 (max 0.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Time

Objections

1
Objection Category Raised By Handled Technique Quality
Busy/Not a good time
naan check pannitten sir, ippo ungalukku kooppidurenga oru aindhu minutes.
 time Customer Yes agreement Good

Key Moments

1
00:01
Customer deferral
Customer acknowledges the call but asks for 5 minutes, indicating they are currently occupied but still interested.

Resistance Signals

1
Immediate request to end call due to being busy

Topics Discussed

Callback timing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer was busy but polite.

Call Transcript

Click to expand
Source File +919043622222 28-1-2026, 12-24-11pm.mp3
Transcript +919043622222_28-1-2026,_12-24-11pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20487