A
Call Intelligence
K.M. Senthil with Vimal — Jan 28, 2026 12:20
Deal Closed
Hot
Lead Source
Meta AdsCall History
22 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1Exceptional Performance: Vimal
Vimal scored 9.0/10 and closed the deal with K.M. Senthil. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Retreat/Healthcation
Purchase Date
Jan 28, 2026
Calls Before Closure
22
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Bought
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
12% into call
Pitch Approach
Logistics and Fulfillment
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:22 (82s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
24
Rep Words / Customer Words
184 / 48
Rep Longest Monologue
18s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gene test | Rep | -- | Other | Explaining the testing process and kit delivery. |
| blood test | Rep | -- | Positive | Discussing fasting requirements and technician visits. |
Key Moments
300:04
Payment Confirmation
Establishes that the lead has converted and the call is for fulfillment.
00:18
Customer Preference for Home Testing
Customer chooses convenience, allowing the rep to explain the kit process.
00:48
Location/Timeline Confirmation
Customer confirms being in Coimbatore until the 7th, setting a deadline for the tests.
Trust Signals
2
Agreement to home testing
Sharing specific location and availability (Coimbatore until 7th)
Enthusiasm Signals
1
Quick agreement: 'Start panni eduthuralaam, onnum problem illainga'
Confusion Signals
1
Brief confusion at 00:45: 'Sir puriyala sir' regarding a specific date/time.
Topics Discussed
Payment confirmation
Home vs Center testing
Epithelium kit
Gene test
Blood test varieties
Fasting requirements
Technician visit
Coimbatore availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Logistics Discussion | 2 | neutral | Agreeing to home testing and providing location details. |
| Closing | 3 | positive | Confirming the plan. |
Call Transcript
Click to expand
Speaker 1
0.51s
Hello.
Speaker 0
1.45s
Aa sir, Vimal pesuren sir, kekkudhungala?
Speaker 1
2.85s
Aa sollunga sir. Aa sir.
Speaker 0
4.57s
Aa sir actually vandhu ma'am payment anuppichuttaanga, oru ma'am connect pannaanga unga site-la irundhu.
Speaker 1
9.67s
Saringa.
Speaker 0
10.43s
Aa adhaan sir, ippa vandhu test vandhu neenga veetla irundhu start pannalaam illa inga vandhu sir idhu pannalaam? So neenga eppadi sir veetla irundhe adhai start panni eduthuttu vara maadhiri irukkeengala illa inga vandhu?
Speaker 1
18.49s
Start panni eduthuralaam, onnum problem illainga.
Speaker 0
20.97s
Aa okay sir, so appa vandhu paatheenganna kit anuppuvom epithelium-kkum gene-kkum, andha kit adhu koodaye vandhu paatheenganna blood test anuppa first time oru aal anuppuvom, okay-ngala? Avanga vandhu blood test-laye oru moonru varieties irukku, adhu eduppanga, adhu illama gene test-nu onnu irukku, adhu separately-thaan sir eduppanga, avanga vera naal vandhu innoru blood test eduppanga.
Speaker 1
29.27s
Avanga vandhu
Speaker 0
38.47s
So idhu ellathukkum vandhu neenga availability sonneenganna, slots paarthu adhai book panniruven, avanga vandhu eduthuruvaanga sir, so idhai eduthutteenga.
Speaker 1
38.55s
So idhu.
Speaker 1
43.29s
Idhu kettutteenga.
Speaker 0
45.33s
Sir puriyala sir.
Speaker 1
46.43s
Seventh.
Speaker 0
47.43s
Seventh aa sir?
Speaker 1
48.61s
Seventh vara inga Coimbatore-la irukken.
Speaker 0
50.13s
Okay, ezhuvathu varaikkum iruppeenga, adhukkulla enna time varaikkum irukkeenga? Adhaan sir, oru blood test-ku mattum neenga night fasting irukkira maadhiri irukkum, early morning irukkira maadhiri irukkum.
Speaker 1
52.93s
Adhaan sir.
Speaker 1
56.15s
Avigraha
Speaker 0
57.29s
Saringala, naan first enna panren? Indha kit ellam send panniduren, sometimes technician guide pannuvanga, appadi illana neenga enakku sollunga, naan inga irundhu external enna support panna mudiyumo panren, kit oru rendu kit-la neengadhan adha panra maadhiri irukkum, self kit adha actually.
Speaker 1
57.31s
Saringalaa?
Speaker 1
67.69s
Okay okay.
Speaker 0
68.63s
Saringala, okay sir. Naan ippo andha availability paarthu book panniduren. Seventh-kulla irundhaan sir, kandippa pannidalaam. Availability paarthuttu ungalukku thiruppi reach out pannuren. So neenga pannitteenganna, micha details-laam enkitta irukku. Naan andha date-laam pottu ungalukku panni kuduthuren, saringala.
Speaker 1
79.37s
Sari sari okay.
Speaker 0
80.07s
Okay sir okay. Thank you sir.