A
Call Intelligence
K.M. Senthil with Vimal — Jan 27, 2026 16:55
Deal Lost
Warm
Lead Source
Meta AdsCall History
22 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
22
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Logistical/Instructional
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:29 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
13
Rep Words / Customer Words
58 / 24
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Was busy, haven't seen the message yet
Illanga, naan konjam busy-aa irundhenga, naan paathurenga naan.
|
time | Customer | Yes | acknowledge and redirect | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Positive | Discussing the itinerary and session link for the retreat. |
Key Moments
200:12
Link Instruction
Agent successfully pivots from the prospect being 'busy' to giving a concrete action step.
00:22
Payment Mention
Agent introduces the payment process (QR code) early to set expectations.
Trust Signals
2
Agreement to join the session
Acknowledgement of payment process
Resistance Signals
1
Initial mention of being busy
Topics Discussed
WhatsApp follow-up
Retreat itinerary
Session link
Payment via QR
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Prospect explains he was busy. |
| Middle | 2 | neutral | Agrees to look at the itinerary and link. |
| Closing | 3 | positive | Confirms the plan and says thank you. |
Call Transcript
Click to expand
Speaker 1
0.93s
Muslims.
Speaker 0
1.99s
Aa sollunga sir hello sollunga.
Speaker 1
3.69s
Paruthe koottam illa.
Speaker 0
5.29s
Aa aa sir, naan ungalukku WhatsApp-la anuppichirundhen paatheengala?
Speaker 1
8.43s
Illanga, naan konjam busy-aa irundhenga, naan paathurenga naan.
Speaker 0
12.17s
Aa okay okay sir, andha andha itinerary anupichirundhen, andha link-ume irukku, neenga aarunnooru muppadhukku appadiye link just click panni join pannikke.
Speaker 1
18.89s
Saringa saringa, oh saringa.
Speaker 0
19.75s
Okay.
Speaker 0
20.79s
Aa fix cheyyaa sir.
Speaker 1
21.97s
Okay.
Speaker 0
22.69s
Andha session mudichuttu meengal appadiye adhula payment pannikkalaam, naan QR start panna solren.
Speaker 1
27.41s
Okay.
Speaker 0
28.13s
Okay sir okay thank you.