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Call Intelligence

K.M. Senthil with Vimal — Jan 27, 2026 16:05

Deal Lost Hot
Customer K.M. Senthil
Phone +919043622222
Rep Vimal
Team Sales
Date 2026-01-27 16:05
Duration 5:02
Source facebook_ad

Lead Source

Meta Ads
CampaignHealthcation_Leads_Dec_25
Platformfb
Lead DateJan 25, 2026
Interesti_want_to_feel_healthier_&_more_energetic
Ready to Investyes,_i_understand_the_investment_and_am_ready

Call History

22 attempts
Total Attempts22
First CallJan 26, 2026
Last CallFeb 26, 2026
Total Talk Time17.0 min
Rep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 22
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Primary
Lead Type b2c
Campaign Source Healthcation_Leads_Dec_25

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 4
Pitch Start 19% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending follow_up_scheduled

Call Structure

Duration 5:02 (302s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 78
Rep Words / Customer Words 582 / 248
Rep Longest Monologue 28s
Customer Longest Monologue 12s
Silence Gaps (>2s) 2 (max 3.5s)
Interruptions 5

Sales Technique Assessment

Overall Sentiment Very Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Timeline

Objections

1
Objection Category Raised By Handled Technique Quality
Timing/Availability
Naan vandhu February vandhunga, enakku enna February full-aa naan engage pannuvom... So anytime in March.
 timeline Customer Yes acceptance and future pacing Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
healthcation program Customer 645000.00 Positive Discussion of the program duration and luxury stay at Leela Palace.

Key Moments

3
02:43
Medical Disclosure
Customer reveals high-risk heart condition and diabetes, establishing high need for professional wellness supervision.
03:22
Direct Purchase Intent
Customer states 'I am ready to pay and register', signaling a very high-intent lead.
04:18
Price Reveal
Rep quotes 6,45,000 INR. Customer accepts without any pushback, confirming high lead quality.

Discovery Questions

4
Q1 Have you heard about IO?
Q2 Where are you located?
Q3 Would you be interested in a 5-day or 7-day program?
Q4 Are you looking for yourself or for family/kids?

Trust Signals

3
Sharing sensitive medical history (stents, insulin)
Explicit statement of readiness to pay
Mentioning he watched YouTube videos of the brand

Enthusiasm Signals

2
I am ready to pay and register
Actually naan seven days varangala, adhu onnum problem illainga

Confusion Signals

1
Confusion over the name registered (Bhairav vs Senthil)

Topics Discussed

Preventive Care Heart Health Diabetes Management Luxury Retreat Pricing Scheduling

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Clarifying identity and previous calls.
Discovery 2 neutral Sharing detailed medical history and age.
Pitch 3 positive Expressing readiness to pay and register.
Closing 4 neutral Agreeing to the evening meeting time.

Call Transcript

Click to expand
Source File +919043622222 27-1-2026, 4-5-11pm.mp3
Transcript +919043622222_27-1-2026,_4-5-11pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20482