A
Customer Prakash
Phone +919025910830
Rep Vimal
Team Sales
Date 2026-02-11 10:45
Duration 16:46
Source None

Call History

3 attempts
Total Attempts3
First CallFeb 11, 2026
Last CallFeb 11, 2026
Total Talk Time17.0 min
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
75.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 3
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral/Open
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Primary
Lead Type referral

Conversation Flow

Opening Type referral_based
Opening Quality Strong
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending natural_end

Call Structure

Duration 16:46 (1007s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 165
Rep Words / Customer Words 1420 / 980
Rep Longest Monologue 45s
Customer Longest Monologue 32s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Physical visits are disturbing/difficult
Enna visits mattum dhaan konjam disturbing-aa irukkum, oruvelai physically-aa naanga varanum.
logistics Customer Yes flexibility/solution offering Excellent
Pricing/Budget planning
Andha package oru rough estimation evvalavu aagum ennannu oru idea edhavadhu package details irundhadhunna share pannunga.
price Customer Yes range setting & value focus Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
food intolerance test Rep -- Interested Explaining how to fix metabolism and gut issues.
epigenetic test Rep -- Interested Explaining biological age reversal and USA lab partnership.
full health package Rep 5000.00 Other Range of services from basic to advanced.

Key Moments

4
00:53
Customer reveals age and activity level
Critical discovery point that allows the rep to pivot to age reversal.
03:39
Logistics objection regarding physical visits
Rep successfully removes a major friction point by offering doorstep service.
05:50
Founder's age reversal story
Strong social proof that builds credibility for the 'Age Reversal' claim.
14:31
Scheduling the 5:30 PM consultation
The primary successful outcome of the call.

Discovery Questions

3
Q1 Eppadi sir irukkeenga?
Q2 Currently unga health goal illa ungalukku eadhaachu health concerns adhu maadhiri eadhaachu irukkungala sir?
Q3 Non vegetarian thaan, neenga fish adhe maadhiri indha bone brown broth soup appuram andha moolai ellaam saappuduveengala sir?

Trust Signals

3
Sharing specific medical history (MRI results)
Asking for rep's WhatsApp
Willingness to bring a friend

Enthusiasm Signals

2
Interest in 'Age Reversal' concept
Agreement to a same-day consultation

Resistance Signals

2
Dislike for hospital visits
Concern about time commitment for physical visits

Confusion Signals

1
Initial confusion between 'IO' and 'IU'

Topics Discussed

Preventive Healthcare Inflammation Age Reversal Biological Age vs Calendar Age Gut Microbiome Omega-3 Fatty Acids Disc Bulge/Physiotherapy Metabolism

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly confused about who is calling but becomes friendly after referral mention.
Discovery 2 neutral Openly shares health concerns and lifestyle details.
Pitch 3 neutral Asks clarifying questions about biological age and testing.
Closing 4 positive Agrees to the next step and requests documentation.

Call Transcript

Click to expand
Source File +919025910830 11-2-2026, 10-45-53am.mp3
Transcript +919025910830_11-2-2026,_10-45-53am_transcript.json
Ingested 2026-03-01 11:21
Call ID #20480