A
Call Intelligence
Muthukumar with Vimal — Feb 19, 2026 15:35
Deal Lost
Cold
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Muthukumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Campaign Source
Google
Conversation Flow
Opening Type
direct_pitch
Opening Quality
moderate
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
46% into call
Pitch Approach
service_selection
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:39 (39s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
82 / 16
Rep Longest Monologue
8s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
not_interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Did not submit inquiry
Illa sir, naan enna andha kudukkala sir.
|
not_interested | Customer | Yes | acknowledgment | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Other | Qualifying the lead's interest. |
| master health checkup | Rep | -- | Other | Qualifying the lead's interest. |
Key Moments
100:26
Lead Denial
The customer explicitly states he did not provide his details, effectively ending the sales opportunity.
Discovery Questions
1
Q1
wellness center and treatment program neenga blood test-kaaga visaarichirundheengala illa full body checkup-kaaga visaarichirundheengala?
Resistance Signals
1
Illa sir, naan enna andha kudukkala sir
Confusion Signals
1
Customer seems confused about why he is being called.
Topics Discussed
Identity Verification
Google Form Inquiry
Blood Test
Full Body Checkup
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Confirms identity. |
| discovery | 2 | neutral | States he did not provide the information/inquiry. |
Call Transcript
Click to expand
Speaker 0
0.45s
Hello.
Speaker 0
2.69s
Hello
Speaker 0
4.91s
Hello.
Speaker 0
7.43s
Hello, kekkurungala? Hello.
Speaker 1
8.81s
Aa.
Speaker 0
9.91s
Appa Muthukumar anna.
Speaker 1
11.31s
Aamaanga Muthukoodam thaan.
Speaker 0
12.65s
Aa Muthukumaran, naan IO-la irundhu call panren. En name Vimal. Naan inga health mentor-aa work pannirundhen.
Speaker 1
17.79s
Okay
Speaker 0
18.73s
Ya neenga IO visaarichirundheenga illaiya so wellness center and treatment program neenga blood test-kaaga visaarichirundheengala illa full body checkup-kaaga visaarichirundheengala?
Speaker 1
23.97s
Mm.
Speaker 1
26.95s
Illa sir, naan enna andha kudukkala sir.
Speaker 0
28.93s
Okay, illa neenga Google-la neenga visaarichirundheengannu sollittu form-la unga number name vera irundhuchu, adhaan ketten.
Speaker 0
36.53s
Okay okay okay thank you.