A
Call Intelligence
Ajit Dalvi with Vimal — Feb 18, 2026 11:46
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Ajit Dalvi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
32% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:59 (59s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
102 / 34
Rep Longest Monologue
11s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Poor Audio Quality/Network
I'm not being able to hear you probably my range is bad.
|
technical | Customer | Yes | alternative channel offering | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | The primary program the lead enquired about. |
Key Moments
200:06
Introduction
Agent establishes brand and role.
00:43
Connectivity Issue
Lead signals he cannot hear, effectively ending the discovery phase.
Discovery Questions
2
Q1
Are you currently into wellness?
Q2
Are you like currently like doing any wellness program or actively in any kind of wellness therapy or treatment?
Trust Signals
2
Lead confirms his name
Lead asks for WhatsApp communication
Resistance Signals
1
Poor network range
Confusion Signals
1
Lead asks 'kam byaak agaaiin phram ver yuvar kaalej is?' (Come back again from where your college is?)
Topics Discussed
Healthcation Program
Wellness Therapy
Connectivity/WhatsApp
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Lead confirms identity. |
| Discovery | 2 | negative | Lead expresses inability to hear due to poor range. |
Call Transcript
Click to expand
Speaker 0
1.13s
hello.
Speaker 1
2.71s
Yeah.
Speaker 0
3.67s
aajit aam aar speaking aajit.
Speaker 1
6.03s
Yeah.
Speaker 0
6.89s
Yeah, this is a very good morning. This is Vimala over here from IO Wellness Center. I'm a health mentor over here. We have enquired about the program, right? Health Cation program.
Speaker 1
17.89s
kam byaak agaaiin phram ver yuvar kaalej is?
Speaker 0
19.97s
I'm calling from I O Chennai. Wellness center undertreat program you enquired for.
Speaker 1
27.65s
Yeah yeah yeah.
Speaker 0
29.33s
Yeah, so are you currently into wellness? Are you like uh currently like doing any wellness program or actively in any kind of wellness therapy or treatment?
Speaker 1
43.13s
I'm not being able to hear you probably my range is bad. You send any WhatsApp for me to.
Speaker 0
48.87s
okay. okay okay can you yeah sir. i'll retry again in the same number or i'll try to reach you via whatsapp call. okay?
Speaker 1
57.67s
Yeah.
Speaker 0
58.23s
yaa okay sir thank you.