A
Call Intelligence
Ashad with Vimal — Feb 11, 2026 12:09
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Ashad. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English/Hindi
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
self
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:23 (23s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
38 / 41
Rep Longest Monologue
6s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of time
I didn't I didn't have the time to see it. I I let me go through, right?
|
time | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health reports | Rep | -- | Neutral | Rep checking if customer reviewed shared reports. |
Key Moments
100:11
Customer deferral
Customer acknowledges receipt of reports but requests more time, maintaining the lead's 'warm' status.
Trust Signals
1
Customer confirms he will 'ping' the rep back.
Resistance Signals
1
Time constraint mentioned: 'I didn't have the time to see it'.
Topics Discussed
Reports
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Acknowledges the call. |
| closing | 2 | positive | Promises to follow up after reviewing reports. |
Call Transcript
Click to expand
Speaker 0
0.49s
hello
Speaker 1
0.61s
Hello. Sir, very good morning, sir. Vimal over here from IO. Just getting connected, right? You asked me to share in the reports.
Speaker 0
1.95s
Okay.
Speaker 0
8.43s
ya you say that of course.
Speaker 1
9.59s
Ashad sir. Same number hai Ashad.
Speaker 0
11.57s
I didn't I didn't have the time to see it. I I let me go through, right? I I I will I will ping, right? After seeing through, I will ping, right?
Speaker 1
19.03s
Yeah, sure. Okay, okay, sir.
Speaker 1
22.39s
Thank you.