A
Call Intelligence
Kumar Pratap with Vimal — Feb 10, 2026 13:19
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
12.70%
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
31% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
customer_thinking
Call Structure
Duration
12:50 (771s)
Primary Language
English
Secondary Language
Bengali
Code Switching
Low
Total Speaker Turns
148
Rep Words / Customer Words
1142 / 684
Rep Longest Monologue
102s
Customer Longest Monologue
21s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Logistics/Location
Do you have your any collection center in West Bengal or anywhere else?
|
serviceability | Customer | Yes | solution offering | Excellent |
|
Testing Credibility
Testing is for a with partner or testing is by that by you people?
|
credibility | Customer | Yes | transparency | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 16500.00 | Interested | Main product offering including tumor markers, omega-3, and hormones. |
Key Moments
401:08
Customer mentions cancer screening
Pivot point where the rep shifts from general blood test to 'advanced preventive care'.
03:11
Customer provides father's pin code
High trust signal and confirmation of intent to purchase for a family member.
09:30
Logistics interrogation
Customer tests the operational validity of the service in West Bengal.
11:13
Price reveal
Rep reveals the 16,500 INR price point; customer remains engaged.
Discovery Questions
5
Q1
Have you taken the blood test?
Q2
Currently you are based out on which location?
Q3
Are you looking for any preventive care?
Q4
What's the pin code, sir?
Q5
You are looking for your father now sir?
Trust Signals
3
Sharing father's pin code
Admitting to regular annual testing habits
Asking for a sample report
Enthusiasm Signals
2
Asking for the price list immediately
Confirming interest in 'advanced' vs 'basic' tests
Resistance Signals
2
Questioning if testing is done by AIWO or a third party
Interrupting the rep's explanation of Omega-3 to state he already knows the science
Confusion Signals
2
Initial confusion about the company name (ivo.do vs AIWO)
Clarifying the logistics of sample transport from West Bengal to Chennai/Bangalore
Topics Discussed
Preventive Care
Cancer Screening
Blood Test Parameters
Home Collection Logistics
Omega-3 and Heart Health
Geriatric Health
Pricing and Discounts
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about the caller's identity initially. |
| Discovery | 2 | neutral | Engages deeply when cancer screening and advanced parameters are mentioned. |
| Technical Pitch | 3 | neutral | Asks sharp questions about lab locations and testing ownership. |
| Closing | 4 | positive | Agrees to review documents and discuss with family. |
Call Transcript
Click to expand
Speaker 0
0.55s
Hello. Hello. Yeah, regarding the blacklist, you enquired for. Hello. I was 181.
Speaker 1
4.69s
Hello.
Speaker 1
6.41s
I'm speaking with Kumar Pratap.
Speaker 0
6.49s
I'm speaking with Kumar Pratap.
Speaker 1
8.95s
Okay.
Speaker 0
9.73s
Yeah sir, this is Vimal over here from ivo.do.
Speaker 1
11.43s
ivo.do.
Speaker 0
12.97s
A I W O. You enquired for a blood test.
Speaker 1
14.89s
blood test.
Speaker 1
16.73s
sar padal ai hyaab naat ebal tu hyer yu ekchuly.
Speaker 0
19.81s
ya fine enquired for a blood test.
Speaker 1
23.71s
blood test
Speaker 0
24.75s
ya sir. from i o.
Speaker 1
26.27s
Yes.
Speaker 0
28.35s
ya so have you taken the blood test?
Speaker 1
30.95s
No.
Speaker 0
31.89s
no. okay. yes sir. so currently you are based out on which location?
Speaker 1
38.41s
is haldia.
Speaker 0
40.01s
okay okay. ncr.
Speaker 1
43.81s
Haldia, Haldia, West Bengal.
Speaker 0
45.99s
best Bengal. okay okay. so are you looking for any preventive care?
Speaker 1
50.79s
Yes.
Speaker 0
51.89s
Are you looking for any preventive care sir preventive measures from our end? We are advanced preventive care from Chennai. We do have services pan India.
Speaker 0
61.91s
ya sir. you enquired for advanced blood test so i am asking you you are looking for any blood test as of now?
Speaker 1
68.97s
Yes yes yes actually I'm thinking of this you are the people like who are doing this blood test regarding any like like cancer related any like information like that.
Speaker 0
79.11s
Yeah yeah not only cancer with
Speaker 0
82.63s
focus on multiple parameters. Around 183 parameters in India we are doing it in first time. A large scale. So if you are testing the parameters separately right, it would cost you around 60, 70,000. The panels within we are covering I am saying for instance omega, hemoglobin, we have tumor panels, STDs and everything.
Speaker 0
102.51s
Okay. And we do the stage one and stage two testing, not just stage three or four. Usually in the market you can find for 1000 rupees, 2000 rupees. Those things are not very much basic. With that you can't write a advanced level of...
Speaker 1
112.83s
Okay.
Speaker 0
115.25s
Testing.
Speaker 0
117.11s
Yeah.
Speaker 1
119.97s
to like you like I don't don't have any symptoms right now.
Speaker 0
124.91s
Right? Ha ha.
Speaker 1
125.65s
But I just want to go for a preventive preventive information nothing else, right?
Speaker 0
130.57s
ya correct. so exactly.
Speaker 1
131.23s
Two
Speaker 1
132.35s
So what is the what are the test tests including you were you were like supporting this thing with a package or anything like individual cost for every test?
Speaker 0
143.83s
Oh no no sir, it's all together single package we have sir. Okay.
Speaker 1
147.75s
okay. will you give me the details of the package along with the price list?
Speaker 0
152.35s
Yeah yeah sure sure. So I can share the details to you in WhatsApp. Okay.
Speaker 1
156.87s
Yeah, fine.
Speaker 0
158.17s
completely I can understand sir.
Speaker 1
159.91s
And do you have your do you have your any collection center in West Bengal or anywhere else?
Speaker 0
164.75s
No sir, we will we will come and collect from your home. Just send me your pin code, I'll check your location. So what's the pin code, sir?
Speaker 1
172.69s
seven two one
Speaker 0
174.55s
721
Speaker 1
176.49s
four zero four five zero four zero five. hold on hold on hold on. actually i am getting it for my father actually hold on.
Speaker 0
181.13s
Okay.
Speaker 0
184.11s
Okay okay okay.
Speaker 1
185.33s
I love to give you my father.
Speaker 0
186.89s
aa andre switch
Speaker 1
187.43s
SIM code actually. The father's SIM code is 741235.
Speaker 0
188.65s
Okay.
Speaker 0
192.05s
seven four one two three five.
Speaker 0
196.09s
aa ya sir vi aar available west bengal. en e di ai e na e da? west bengal.
Speaker 1
200.93s
No no diya haan call la diya.
Speaker 0
202.77s
Mari.
Speaker 1
203.07s
And check for one more, check for one more area that is 72165, 721657.
Speaker 0
209.83s
72165
Speaker 1
212.25s
57.
Speaker 0
213.59s
seven.
Speaker 0
215.31s
no sir. 721657 not available.
Speaker 1
218.93s
Okay.
Speaker 0
218.95s
Okay.
Speaker 0
219.73s
bifor that you said one minute kondu that is available.
Speaker 1
223.07s
yes okay. kallari nadiya okay. so what what are the parameter what are the test steps and what are the what is the price list if you update me i can let let you talk further.
Speaker 0
232.83s
If you update
Speaker 0
236.67s
Yeah sure sir. You can looking for your father now sir. What could I suggest you na? So usually as I said you it's around sixteen thousand five hundred sixty five thousand actually if you take it separately from everybody else. Okay. First I will let you know what are the parameters and how beneficial it is. So how are we doing the level one and level two testing?
Speaker 0
257.31s
Okay. Usually our mentality will be like we have taken the blood test, we didn't have anything or like in reality, right, people think okay, all the parameters are covered.
Speaker 1
257.83s
Usually
Speaker 0
267.05s
But what actually happens in the lab, right, the technician and everybody. For example, if you're looking for blood tests, right, you can do in five hundred. Only hematology panels will be covered. Hematology panels are a basic WBC, RBC.
Speaker 0
281.79s
For diabetes, it's 1500. They wanted it to be in such a way so that they can charge it separately for ink in every parameter.
Speaker 1
281.81s
Okay.
Speaker 0
289.33s
like liver, lipids, cardiac risk, kidney, iron, thyroid, pancreatic, vitamins, F T D, toxic elements and lead, arthritis, hormone, allergy, even uh...
Speaker 0
301.49s
minerals, tumor markers. Okay, so each and every test cost based upon the place where we take, usually like Apollo or anything, right? Omega three alone cost seven thousand five hundred. And top feature amounts and hormones cost fifteen thousand, fifteen thousand each, around thirty thousand. For instance, I'm saying.
Speaker 0
319.73s
For example, if I want to give it very much cheaper or anybody want to give it cheaper, right? What they usually do is, whichever panel is very much less priced, sir, 500, 200, right? They'll club their panels. And they will show it as a count like 80 to 90 covered, sir. We are testing all the essential things.
Speaker 0
338.69s
But if you take that right, actual test is not taken, sir. It is just a part of this very much little is covered. Because we will be focusing more upon your heart function, liver function, brain function, current status we need to know.
Speaker 0
353.33s
It's completely science driven and data driven. We have advanced doctor, we have advanced dietician who is well versed in the preventive care sector. So our primary focus will be in the preventive care. So our motive is like prevention is better than cure.
Speaker 0
368.49s
Okay. Instead of taking to a later stages, if you have something and diagnostic it and taking the measurements before itself, if you are being well aware and if you're starting your journey towards your longevity, right, it will be really helpful for you.
Speaker 0
382.73s
for you or anyone else. So what we do is, for example, let us take this omega three, sir. This omega three, by our body, it can't produce. You need to consume it.
Speaker 1
383.19s
Okay.
Speaker 0
392.57s
by a fish or any kind of non-veg kind of thing. But in India mostly we are vegetarian palette. Even if I'm saying non-veg right, you need to eat fish daily. Then only at least omega three levels will be minimal.
Speaker 0
405.71s
So this omega three plays a vital role in a heart function. Inner walls we have, you know, sir. In that we have a inner lining. That is what
Speaker 1
414.03s
No, no, I know, I know. I I do have this particular knowledge. I do have those things.
Speaker 1
418.75s
But uh I do I do. I know these things very very very like what I can say. Very I do have this particular things knowledge is very clear that is okay. Okay. But my question is like I have to understand what type of testing what type types what are the information you are going to be provide.
Speaker 0
427.81s
Okay.
Speaker 1
438.05s
Like we can communicate all these letters, right? But at first I required those information, what type of information you are providing? Do you have any brochure type thing? Yeah, yeah.
Speaker 0
440.81s
Yeah,
Speaker 0
448.45s
Yeah yeah I will share yeah sir I can share you I will share you a sample report and you are asking me this thing right? I will share you a sample report that will be really helpful for you in that it's not a regular report it's an advanced report.
Speaker 1
453.95s
Yes, yes, yes. That will be really helpful for you in that it's not a regular report, it's an advanced report. No, no, no, I got your point completely. Send me a send me a sample report, right? Send me a sample report.
Speaker 0
465.95s
oke.
Speaker 1
467.01s
okay? and along with the you do have two type of testing, stage one and stage two.
Speaker 0
472.71s
No no sir, we we have the stage one and stage two covered in the board panels. So what we trying to do is, we are not focusing upon three or four. Three or four everybody can do, right? Stage one and two, early stages detection we are completely focusing upon, sir. Very much early.
Speaker 1
486.27s
Okay, fine, fine, fine. So for this particular parameter, you I don't think you have any age restriction.
Speaker 0
488.51s
So for
Speaker 0
493.91s
no wait for this particular release but things will look nice.
Speaker 1
493.97s
no wait for this patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient or release patient
Speaker 1
496.93s
for everybody for each and everybody the fees the charges will be the same for the test. yes.
Speaker 0
501.89s
Yeah, yeah, right? Same, same, same.
Speaker 1
503.11s
and along with this as you are collecting from west bengal do you have any other cost associated with the fees?
Speaker 0
508.93s
Nothing, nothing sir. Everything is covered from our end. I will see how it works. For example, if you are booking right, I will again reach you out. I will ask your comfortable timing because we need to have a fasting window of ten to twelve hours.
Speaker 0
520.67s
Okay, fine. So I'll be booking a slot for 7:30, 8:30, whichever you're comfortable.
Speaker 1
520.69s
Okay, fine.
Speaker 0
525.11s
Okay. So our concerned person or a teammate from our team, I will be sending you or from our partner team, I'll be sending to West Bengal. So they will be coming to your home, collecting the blood, along with that they will be collecting the urine sample. And they'll be reporting it to our centralized lab. Over there we'll be doing the advanced diagnostics. Also it is then what we would be doing is we will be transferring the datas and everything and you will be getting the reports initially from their end. After that what we do is we will be having an IO report and we have a doctor consultation. Our doctor will be connecting with you remotely.
Speaker 0
555.11s
with your reports and all the details. So these
Speaker 1
537.29s
Okay.
Speaker 1
557.67s
No, my question now my question is my my question is as the as you are collecting data from the collecting that sample from West Bengal, every test will be done in Bengal itself, it will not reach to you in Chennai, right?
Speaker 0
570.35s
No no sir not in Chennai sir we have a centralized place where we'll be doing all the testing. If it is corrected over there also no sir that blood samples will be shared to us via flight. Video sir.
Speaker 0
581.27s
ya.
Speaker 1
582.73s
Ippa already I am not able to get you.
Speaker 0
584.37s
No sir, once the blood sample is collected, right, it will be properly shared to us via flight to Bengaluru, Chennai, Mumbai. We do have multiple locations where we do the testing center.
Speaker 1
596.45s
Okay.
Speaker 0
597.09s
okay so that center we will be sharing and we will be taking
Speaker 1
598.99s
So this is a third party center or this belongs to UP Pillow itself?
Speaker 0
602.99s
No, so we have partnerships, sir. We have various location, we have various partnership for the collection purpose alone, we are using them so that they can collect and give us and we do a centralized testing. The testing is done from, for example, we will be
Speaker 1
607.49s
Collection
Speaker 1
613.63s
for example
Speaker 1
615.09s
Testing is for testing is for a with partner or testing is by that by you people.
Speaker 0
619.59s
No no testing is by our people. We'll be sharing with our partner. For example, Thyrocaras our testing partner. So they'll be collecting the sample and they'll be sharing to us. Okay, we'll be doing the testing with their labs and everything.
Speaker 1
625.69s
Collecting
Speaker 0
631.15s
Okay. So for I will be
Speaker 1
631.57s
Okay.
Speaker 1
632.43s
No no my question is my question is you are using the Thyrocare only the collection purpose and transport purpose or
Speaker 0
639.03s
Yes yes yes yes yes. Irocare or Apollo which show network is big. Okay. Because the parameter what we are requesting, they might not have that. Okay. For everybody there is a centralized place where they are supposed to give.
Speaker 1
652.23s
oke.
Speaker 1
652.99s
no no my question is testing is done by you or testing is done by other other lab other lab. my question is that only.
Speaker 0
659.69s
No no sir, Tyrox is our partner who will be collecting from you and we will be doing the centralized testing in Bangalore.
Speaker 1
665.71s
okay fine fine fine got your point okay. okay okay okay. so what is the what is the cost of this particular test test?
Speaker 0
673.91s
So the costing has come around eighteen nine hundred. Currently, we are having an offer for sixteen five hundred, sir.
Speaker 1
681.45s
sixty five hundred. just send me as far send me the details what type of testing you are doing.
Speaker 0
682.83s
Just
Speaker 0
686.93s
okey.
Speaker 1
687.29s
And and please write write down the price itself, right? So I have to talk with talk with my and is there any explanation there in the report? This particular thing does this this is this this any explanation?
Speaker 0
691.57s
. So I have
Speaker 0
699.13s
That report is very much detailed, man. So I will share the report, go through report once. Okay, each and every parameter will be clearly explained and you do have a doctor consultation and a diet consultation from our end as well.
Speaker 1
712.15s
oke phai. phai phai phai.
Speaker 0
713.25s
five.
Speaker 0
715.15s
who will be guiding you properly and ethically.
Speaker 1
717.11s
Okay fine fine but send me the details send me details I have to talk with my talk with my father right. Okay okay. If everything goes right because we we actually in a year every year.
Speaker 0
717.89s
Bus
Speaker 0
722.19s
Okay okay.
Speaker 1
727.81s
We do this particular regular blood tests along with the liver functioning tests, kidney tests, we do it regularly, right? Not regularly, not monthly, it will be yearly one time. Omega, vitamin D, vitamin B, B twelve, these kind of things we actually like do do it doing for last five, six years, right?
Speaker 0
738.09s
Understood.
Speaker 0
740.39s
Vitamin B
Speaker 0
747.93s
Good good good sir.
Speaker 1
749.01s
Now now now as you are saying that you are like covering much more than this particular things, right? So at first I have to go through the your like report itself.
Speaker 0
756.55s
Yeah yeah.
Speaker 0
761.53s
Ya okay.
Speaker 1
761.87s
then we will talk, right?
Speaker 0
763.19s
Sure okay sir you can go through our report and you can talk to me okay.
Speaker 1
766.27s
Yeah,
Speaker 0
766.97s
okay sir okay. thank you sir thank you so much. i will share with you okay.