A
Call Intelligence
Balaji with Vimal — Feb 12, 2026 17:46
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
30.0%
Personalization
7.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Medium
Brand Sentiment
Skeptical but curious
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Technical/Educational
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
other
Call Structure
Duration
10:35 (636s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
115
Rep Words / Customer Words
1084 / 482
Rep Longest Monologue
102s
Customer Longest Monologue
32s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Budget
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
that is literally completely outside of budget. I mean I wouldn't want to spend so much.
|
price | Customer | Yes | downselling/customization | Good |
|
Lack of clear ROI
what is the return on investment if I pay so much is also I'm not completely clear.
|
value | Customer | No | educational | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 645000.00 | Price_Sensitive | Main offering at Leela Palace Chennai |
Key Moments
304:08
Differentiation Challenge
Customer asks why this is different from a standard health checkup; critical pivot point for value prop.
07:50
Price Reveal
Rep reveals 6.45L price; customer's tone shifts to resistance.
08:32
ROI Question
Customer explicitly asks for the 'Return on Investment', indicating a logical buyer profile.
Discovery Questions
3
Q1
Can you know your age sir?
Q2
What exactly is this? (Customer asked)
Q3
What is different here? (Customer asked)
Trust Signals
3
Sharing medical history (Diabetes)
Sharing age
Agreeing to review the PDF
Resistance Signals
3
Questioning ROI
Direct budget objection
Comparing to standard health checkups
Confusion Signals
1
Unclear on how longevity tests help with existing diabetes
Topics Discussed
Longevity
Biomarkers
Metabolic Rate
Epigenetics
HBOT
Pricing
Diabetes
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Friendly and apologetic for missing previous calls. |
| Discovery/Pitch | 2 | neutral | Asking sharp questions about differentiation. |
| Price Reveal | 3 | negative | Immediate pushback on the 6.45L cost. |
| Closing | 4 | neutral | Polite but non-committal about the next meeting. |
Call Transcript
Click to expand
Speaker 1
0.25s
hello
Speaker 0
0.77s
Hello,
Speaker 1
2.69s
Yes.
Speaker 0
3.11s
vimal oyar bala ji from i hope.
Speaker 1
6.17s
hai yes. ai remember ai had messaged you but then i couldn't. messaged kolla. i remember you.
Speaker 0
10.41s
Yeah, yeah. Do you like when can we connect? We can wait up 30 minutes better understanding. Yeah, sure sir, we can connect.
Speaker 1
17.59s
Yeah, problem was I I was about to travel and then I couldn't respond back. Apologies.
Speaker 0
22.57s
apologies. completely.
Speaker 1
23.65s
But we can talk now.
Speaker 0
25.77s
Uh yeah, sure sir. Sure. Then uh the program which you've gone through, right? The PDF. Okay. Regarding this, what all we will be doing will be explained over a call, sir. We can connect in a call, virtual call. I'll be having a senior help mentor.
Speaker 0
39.97s
as well along with me.
Speaker 1
41.63s
No, I mean if you can just help me understand because I honestly don't remember the complete details from the PDF. So what exactly what exactly is this?
Speaker 0
47.87s
Aa okay.
Speaker 0
51.35s
I will say what exactly is this. So you have gone through the PDF long back, right? It's a seven day premium health and longevity program that we are doing in India. Okay. Okay. So what I personally wanted to connect or say to you is it combines advanced diagnostic with personalized medical optimization.
Speaker 1
59.75s
Okay.
Speaker 1
61.17s
Okay.
Speaker 0
69.57s
We are focusing more upon like cardio vascular risk scoring, metabolic profiling, body compass analysis and biological age testing. And then we build a complete personalized health optimization plan around your results.
Speaker 1
83.23s
So so basically first it will be some kind of a test, is it?
Speaker 0
87.13s
Yeah, so you'll be having multiple diagnostics and along with this you'll be having physiotherapy and you'll be having dance therapy. Multiple services included together. It's a seven days stay.
Speaker 0
96.73s
And the sales and food everything is from our end and you will be staying in Lida Palace, Chennai. Okay.
Speaker 1
102.45s
Okay, so it is something that I have to come and stay there and take it up. So it means I cannot go for work or anything.
Speaker 0
110.21s
aa yaas yaas seven days.
Speaker 0
112.63s
And they plan for two days, five days, seven days as well.
Speaker 1
117.15s
Okay. No, no, I mean you first explain then probably, yeah, let's discuss the modalities.
Speaker 0
122.91s
ya sure okay okay. ya.
Speaker 1
125.19s
okay. so so the seven days will happen in chennai is what you're saying.
Speaker 0
129.25s
That's Chennai. Yeah.
Speaker 1
130.85s
Okay. And what happens in the seven days?
Speaker 0
134.55s
So in this seven days you will be having an itinerary for all the seven days where we will be focusing upon all the parameters which I covered. So we will be starting from entry level test. Okay where we will be having around one eighty three plus biomarkers.
Speaker 0
149.65s
So it will help us to know the early detection like when it comes to the
Speaker 0
155.39s
longitivity right? So what we do over here in this one eighty three biomarker is, we'll be having multiple various panels which will help us to understand the stage one and stage two analysis what we do.
Speaker 0
167.27s
So usually any kind of risk analysis, right? Is done or blood test is done only in the stage three or stage four phase.
Speaker 0
173.65s
Okay. At the time of detection is that we are trying into the preventive care, right? Our ideology completely is prevention is better than cure.
Speaker 0
180.43s
Okay.
Speaker 0
182.37s
So what all scientifically possible?
Speaker 1
182.57s
What?
Speaker 0
184.69s
And with the data and the things that we have done in the previous, right? We are doing it, sir, like echo, ECG, we'll be understanding the metabolic rate. So usually when you are in age, right?
Speaker 0
195.55s
So in your age you need to focus upon what is your metabolic rate. Because earlier you you used to eat some food, it would be adequate for you. Now it may not be adequate for you or for example even now if you eat less also right, it might feel full.
Speaker 1
195.59s
So,
Speaker 0
211.53s
So it changes time to time. And the metabolic rate also changes time to time based upon a metabolic rate only all other parameters linked. So we'll be starting with the metabolic rate, how fast that the calories get burned when you are in a rest position, that is RMR.
Speaker 0
228.67s
one of the test which we conduct. And next we have a T M T, a treadmill test when you walk and we have a V O two match. So running phase and your heart beat and everything will be calculated when you are going for a yeah.
Speaker 1
228.71s
Okay.
Speaker 1
242.17s
Okay, just sorry, sorry to cut you short, right? So whatever things that you spoke about, right? The E C G, Eco, T M D.
Speaker 0
244.35s
so all over the
Speaker 1
248.73s
All these are in a part of like some, I mean if I go for a general uh annual health package or health checkup, right? So these are in a part of that, right? So what is different here?
Speaker 0
260.39s
no no sir. so all these things which I said you know sir one eighty three and panels and everything.
Speaker 1
265.25s
.
Speaker 0
265.59s
Focus more upon longevity. We are primarily focusing upon a longevity part. So this is just like how to say a starting part in that.
Speaker 0
273.37s
Okay. And apart from that we have multiple services and everything. So this is the starting part where I'll be going the C T C A C score so which helps us to determine the calcium deposits in the heart valves.
Speaker 0
285.83s
And next we'll be having a gut microbial test, a kind of test which help us to analyze what kind of suits you and which foods has a better absorption rate. And next we'll be doing a gene test. Gene test will help us to know the genes or the changes in the amount and the functions of structural portions coded in a specific gene set.
Speaker 0
305.13s
based upon a DNA and RNA that plays a critical role in conditioning, an abnormal genetic stress result could mean something has a genetical disorder or tendency to have a disease, which can be
Speaker 0
316.79s
find out what. Next we have a hop. Hop is a hypobarobic hop season therapy. So it's a kind of a therapy where you'll be having the pressurized environment allows your lungs to gather more oxygen under a normal condition.
Speaker 1
317.31s
Okay.
Speaker 0
330.45s
Then transport through your body via blood plasma, sir. In the response to this, right, a oxygen will be enhanced supply and the growth factor and the stem cells are released at that time.
Speaker 1
342.17s
Okay.
Speaker 0
342.17s
Okay. and regeneration of a damage issues addressed over here. So what we are trying to do over here is, usually how do we age is, we have a cell, we usually have the self healing capacity sir. So everybody. So when we grow old,
Speaker 0
355.71s
The factor is very much fast, right? The self-healing capacity, right? It will not heal. The cells will die. What we are trying to do is we are trying to slow it down.
Speaker 0
365.93s
so in general if you are aging faces currently if you don't mind can you know your age sir?
Speaker 1
372.35s
Yeah, it is a forty five.
Speaker 0
374.27s
of forty five. So your current age is forty five but your odds might be traveling in thirty five or forty five. We don't know that.
Speaker 1
382.81s
Okay?
Speaker 0
383.39s
So what we are trying to do over here is we have a partnership with USA company called as True Diagnostics. Have you heard about Brian Johnson?
Speaker 1
384.19s
Okay.
Speaker 1
392.91s
uh not completely no.
Speaker 0
395.17s
So, Daniel Johnson is a person who is a pioneer in this. Okay, he also tests in true diagnosis. So, what is this true diagnosis about? You will be having a test with true diagnostics. So, exactly what that test help us to know is that we will collect the right blood sample over here and it is sent to US. That report alone will take four to six weeks to come, sir.
Speaker 1
396.05s
Okay.
Speaker 0
415.43s
So what that does exactly do is epigenetic age it will help us to understand. Your epigenetic age. So when it comes to your epigenetic age sir, what we will be doing is we will be completely having an idea about the age of your organ.
Speaker 0
430.81s
so current age is forty five you said me no sir.
Speaker 1
433.59s
yes.
Speaker 0
433.61s
Yes. The organ will be traveling in a different kind of facing. So what is that we can determine? So you might have a doubt. By determine this what we are going to do right?
Speaker 1
443.03s
okay. now, i mean, it looks like all high value tests, right? so...
Speaker 0
443.59s
Yeah.
Speaker 1
449.05s
What is the cost? I mean let me first understand the financial aspect of it before I go into any further questions.
Speaker 0
455.59s
Yeah, sure, sure, sure. So the cost is completely personalized because apart from this if you're having any services also it will be included or excluded. We do have a we do have club like this multiple services included already like IV therapies we have.
Speaker 0
470.19s
Okay. So the costing for seven days is six point four five lakhs sir along with the safe food and accommodation and all the services which I mentioned now. That is like how to say tip of iceberg there are more services and the relaxation part everything is included. If you're planning for a five day it's a different amount if you're planning for two days it's a separate package if you're planning just for a day.
Speaker 0
490.37s
for to to start up with that is a different trade. So the trade range fluctuates based upon this or else you are feeling like from home first I will start something later I can take a visit to a clinic even that is possible sir.
Speaker 1
503.17s
because I mean that is literally completely outside of budget. I mean I wouldn't want to spend so much.
Speaker 0
508.91s
oke.
Speaker 1
512.31s
Because I mean cost is one thing but what what do what is the return on investment if I pay so much is also I'm not completely clear. Though we explained it's more about preventive health care right so. I'm not sure how much is that going to be beneficial to me considering that I already have diabetic and a couple of other.
Speaker 1
533.09s
uh genetic diseases already, right? So I am not sure how this is going to help me or...
Speaker 1
541.69s
to probably you can just go and look back at the package and and you said the prices vary per the number of days.
Speaker 0
548.89s
Yes, it can be completely customized for it is a standard one which I can use. Okay. Okay. For dates and everything it also pricing if it's an issue then you can connect over a meet. Apart from the pricing first what your body needs according to you what you need we can customize those packages along.
Speaker 1
553.27s
Okay.
Speaker 0
564.99s
and we can make the plan work accordingly.
Speaker 1
568.69s
oke oke.
Speaker 0
569.77s
Yeah. So will you be available for a meet?
Speaker 1
573.39s
uh not during this week day and I'm flying back on Saturday.
Speaker 0
579.47s
Okay.
Speaker 1
579.95s
uh I'm I'll be in back in Bangalore on Sunday. So are you working on Sunday or should we do sometime Monday? Or can I just message you? Just I'll just check my calendar and message you if that is okay.
Speaker 0
589.13s
Okay.
Speaker 0
592.77s
Okay. Sure sir, yeah sure.
Speaker 1
595.19s
Sure. I'm sorry I I didn't get your name properly.
Speaker 0
597.43s
properly.
Speaker 1
599.37s
Vimal, okay, okay Vimal. Sure. Let me just uh and let me also go back to the PDF once more and check and uh that also has the various services that you offer, right?
Speaker 0
610.01s
ya ya sir.
Speaker 1
612.33s
Okay, let me let me just go through that. I'll I'll at least go through that and then give you a update on the on the WhatsApp and then I'll also let you know the timing.
Speaker 0
621.51s
Sure sir, completely fine. I will reconnect with you tomorrow or a day after tomorrow. You can give your complete feedback. I can help you more with it. Yeah.
Speaker 1
628.39s
ya.
Speaker 1
629.69s
lets do that. lets do that. thanks venkat. thanks venkat.
Speaker 0
631.33s
Thank you.
Speaker 0
632.29s
Thank you.
Speaker 1
633.93s
thank you, take care, bye.
Speaker 0
635.41s
Bye bye.