A
Call Intelligence
Bharat with Vimal — Feb 18, 2026 11:23
Deal Lost
Cold
Call History
20 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Bharat. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Null
Readiness to Buy
Cold
Decision Maker
null
Lead Type
other
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Informal
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:12 (72s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
78 / 84
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 7.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:01
CRM Discrepancy Raised
Bharat notes that calls he made are appearing under Vimal's name.
00:39
List Assignment Clarification
Vimal clarifies he hasn't looked at the list or assigned it yet.
Trust Signals
2
Open discussion of work tasks
Informal address
Confusion Signals
1
Confusion over CRM name changes (00:01)
Topics Discussed
CRM Data Integrity
Lead Assignment
Internal Coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Bharat is confused about why his calls are showing Vimal's name. |
| Middle | 2 | neutral | Discussing CRM list assignments and edits. |
| Closing | 3 | neutral | Agreement on next steps regarding the lead list. |
Call Transcript
Click to expand
Speaker 1
0.11s
Sollunga Bharat.
Speaker 0
1.65s
Bro idhu naan pannittu irundha kaalukku ellaam peru Vimalnu maari irukku nee pannirukkiya kaala?
Speaker 1
5.39s
Cheryl Erredis sari paaru, naan enna pannaleya?
Speaker 0
7.77s
Adhellam Bharat Naseeranandu bro, ungalukku keezha naarpathi naalu-la irundhu thaan ungaludhu.
Speaker 1
12.49s
Sari naan edhuvum pannalada, nee ezhuthi ezhuthi paaru, enakku theriyala naan innum.
Speaker 0
15.75s
Edit pannirukkaanga.
Speaker 1
17.57s
Theriyalaiye, naan vandhu idhula irukken.
Speaker 0
20.73s
Yaaro maathittu irukkaanganu ninaikiren automatically.
Speaker 1
22.73s
Illa aalukka onnu.
Speaker 0
31.65s
Adhu naan pannittu irukken bro.
Speaker 1
35.63s
Seri okayda.
Speaker 0
36.27s
Nee ethunaa call panniya innaikku andha list-la irundhu?
Speaker 1
39.01s
Illada, naan list pakkame podala, naan assign pannalainnu sonnenla, naan inga idhu thaane pannittu irukken.
Speaker 0
43.29s
Aamaa aamaa.
Speaker 1
44.15s
Aa
Speaker 0
46.41s
Sari sari okay okay.
Speaker 1
47.39s
Editing sari kaattudha illa?
Speaker 0
49.71s
Aama aama avar nethu saayangalam maathi irukkaru pola irukku.
Speaker 1
53.05s
Sari sari, enkitta edhaavadhu sollalaiye?
Speaker 1
56.13s
Adhu theriyala, vera edhavadhu potturukkara nammalukku?
Speaker 0
57.65s
Aa
Speaker 1
59.73s
Yaaraavadhu potturukkaaraa?
Speaker 0
62.79s
Vera edhuvum podala, innum dhaan pirikka poraarunnu ninaikkiren keezha avaru.
Speaker 1
65.99s
Vachirukkaaraa aanaa?
Speaker 0
67.37s
Aa aa aa
Speaker 1
68.81s
Sari okay.
Speaker 0
70.31s
Okay okay.
Speaker 1
71.23s
Okayda.