A
Call Intelligence
None with Vimal — Feb 18, 2026 11:17
Deal Lost
Cold
Call History
20 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Vimal
Vimal scored 3.0/10 on call with None. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Malayalam/Tamil
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:15 (15s)
Primary Language
Malayalam
Secondary Language
Tamil
Code Switching
High
Total Speaker Turns
9
Rep Words / Customer Words
24 / 18
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
data_quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Information
Avangalude peru phone number ithalla.
|
data_quality | Customer | Yes | acknowledgment | Average |
Key Moments
100:07
Data Mismatch Identification
The agent realizes the lead data (name/number) does not match the person on the phone.
Resistance Signals
2
Enna details venaam? (What details do you want?)
Avangalude peru phone number ithalla (Their name and phone number is not this)
Confusion Signals
1
The customer asks 'Ammichu vidumo?' (Will you send it?) indicating lack of clarity on the call purpose.
Topics Discussed
Data verification
Finance details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Greeting and initial response. |
| middle | 2 | neutral | Questioning what details are needed. |
| closing | 3 | neutral | Quickly ending the call after realizing the data mismatch. |
Call Transcript
Click to expand
Speaker 0
0.25s
Hello.
Speaker 1
1.59s
Bro, namma phone-il irikkunna pathi details aanoo bro, finance ingane irikkunnathaanu?
Speaker 0
6.07s
Enna details venaam?
Speaker 1
7.25s
Avangalude peru phone number ithalla.
Speaker 0
8.55s
Aa sari okay okay tomato.
Speaker 0
10.99s
Ammichu vidumo? Ammichu vidurenda unakku?
Speaker 1
11.23s
Aa
Speaker 1
13.09s
Aa sari
Speaker 1
14.67s
Seventeen