A
Call Intelligence
None with Vimal — Feb 18, 2026 09:10
Deal Lost
Warm
Call History
20 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
6.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead/Customer
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Operational Support
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:32 (32s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
14
Rep Words / Customer Words
38 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Operational
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing instructions in kit
Idhu aduthu stool test eppadi edukkiradhu enna adhaan kit-la irukkaadhu.
|
product/service query | Customer | Yes | direct instruction | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Customer | -- | Neutral | Customer asking how to take the test as it's not in the kit; agent explaining the process. |
Key Moments
200:16
Stool test query
Customer identifies a gap in the kit instructions.
00:24
Collection instruction
Agent clarifies that the sample should be collected after eating and will be picked up.
Trust Signals
1
Customer follows agent's instructions on sample collection timing.
Confusion Signals
1
Customer asks how to take the stool test as instructions aren't clear in the kit.
Topics Discussed
Stool test kit
Sample collection process
Leela Butler
Post-meal timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Middle | 2 | neutral | Customer unsure about stool test instructions. |
| Closing | 3 | positive | Customer accepts instructions with 'Sari. Ok.' |
Call Transcript
Click to expand
Speaker 0
0.61s
Hello.
Speaker 0
2.45s
Hello
Speaker 1
3.27s
Hello.
Speaker 0
4.39s
Nallaa irukkaa?
Speaker 1
5.95s
Leela Butler inform pannitten.
Speaker 0
7.33s
Inside this? Inside this? Aa, it will go.
Speaker 1
11.65s
Enna bro ponne?
Speaker 0
13.09s
Illa, inga restroom-la irukkanda avanga kooda.
Speaker 0
16.27s
Idhu aduthu stool test eppadi edukkiradhu enna adhaan kit-la irukkaadhu.
Speaker 1
16.33s
Idhu
Speaker 1
19.29s
Aama irukku.
Speaker 0
21.47s
Adhu eppo namma saappittu mudichuttu neenga saappittu mudichuttu.
Speaker 1
24.13s
Saapittu mudichuttu avar eppo venumo ticket poy kuduthuruvaan, avarukku eppo venumo collect panni kudukka sollu.
Speaker 0
30.09s
Sari. Ok.