A
Call Intelligence
Bharath with Vimal — Feb 13, 2026 12:30
Deal Lost
Cold
Call History
20 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Bharath.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Bharath. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
None
Readiness to Buy
N/A
Decision Maker
Influencer
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:14 (74s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
24
Rep Words / Customer Words
58 / 84
Rep Longest Monologue
6s
Customer Longest Monologue
9s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
We don't give appointments from here.
Aa avaru namma kudukkurathu illa... Namma appointment inga irundha kudukkurom.
|
process | Customer | Yes | alternative solution | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Customer | -- | Other | Inquiry about how to book an appointment for a client. |
Key Moments
300:05
Inquiry about Dr. Venugopal Reddy
Establishes the purpose of the call.
00:15
Clarification of booking process
Customer explains that appointments are not handled through their current channel.
00:58
Secretary number request
The actionable outcome where the customer agrees to find and send the contact info.
Trust Signals
2
Sharing internal contact details
Familiarity with the doctor's staff (Nalli Ma'am)
Resistance Signals
1
Clarifying that they don't provide the appointment directly from their end
Confusion Signals
1
Speaker 1 expresses confusion ('Puriyala') at 00:18 regarding the booking process.
Topics Discussed
Doctor availability
Appointment booking process
Secretary contact details
Client Sanjeev Ghosh
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct response to greeting. |
| Middle | 2 | neutral | Explaining that they don't handle the appointment directly. |
| Closing | 3 | neutral | Agreeing to send the secretary's number. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello, hello.
Speaker 1
1.03s
Hello.
Speaker 1
2.79s
Hello Bharath sollunga Bharath.
Speaker 0
3.73s
Solluthu.
Speaker 1
5.09s
Venugopal Reddy-nnu doctor irukkara?
Speaker 0
7.73s
Yaaru? Aamaa irukkaaru, irukkaaru, irukkaaru.
Speaker 1
8.33s
Aamaa.
Speaker 1
9.91s
Paper kara.
Speaker 0
10.89s
Engaaru.
Speaker 1
11.81s
Okay Sanjeev Ghosh-laam oruthavan appointment ketturukkaanga, call pannitta?
Speaker 0
15.59s
Aa avaru namma kudukkurathu illa. Aa Reshma venum paappa. Pudiyala. Namma appointment inga irundha kudukkurom.
Speaker 1
18.71s
Puriyala.
Speaker 0
21.87s
Aayog moolama kudikkonga.
Speaker 0
26.03s
Inga varuvaaraa?
Speaker 1
27.33s
Appadi enna solluvaanga?
Speaker 0
31.49s
Ippa enna solrathu edho oru client kekkuraangalo anga.
Speaker 1
36.79s
Okay okay. Ae athu enna group-la number potturukkonga appuram. First nineteen Sanjeev Gosal.
Speaker 0
42.25s
Appointment adhu yaarukku phone panni appointment pannanum?
Speaker 1
43.21s
Athu
Speaker 0
49.37s
Avanga secretary number edho Nalli Ma'am vachirundhaanga.
Speaker 0
53.53s
Irukkungala andha numberu? Andha numberai anuppichu vitturalaam.
Speaker 0
58.79s
Sethai, do you have the Venugopal Reddy secretary number?
Speaker 1
63.07s
Sari, enna appuram irukku?
Speaker 0
64.75s
Inga ennappu
Speaker 0
68.59s
Iru bro, enakku anuppuraangalaannu anuppicha udane ungalukku anuppuren.
Speaker 1
69.03s
Enakku anuppuraangalaa naan unakku anuppuren. Sari ok.
Speaker 0
71.55s
Andha adhaan secretary number-aa, andha number-ukku call panni book pannikka sollunga.