A
Call Intelligence
Bharath with Vimal — Feb 09, 2026 19:55
Deal Lost
Warm
Call History
20 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
100.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Bharath. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Bharath.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Existing Customer
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
other
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
5:39 (340s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
24
Rep Words / Customer Words
482 / 48
Rep Longest Monologue
153s
Customer Longest Monologue
4s
Silence Gaps (>2s)
4 (max 5.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Coordination for a technician to visit for a blood test. |
Key Moments
300:01
Booking Confirmation
Establishes the purpose of the call regarding Arun Bharathi's test.
04:29
Address Verification
Identification of Egmore DLF location but missing flat number.
05:22
Technician Assignment
Agreement to send technician contact details to the customer.
Trust Signals
2
Sharing address details
Confirming technician arrival
Confusion Signals
2
Repetitive 'pain' phrases
Unclear address details for DLF
Topics Discussed
Blood test booking
Technician coordination
Address verification
Location logistics
Patient details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Coordinating booking details. |
| Middle | 2 | neutral | Repetitive phrases in transcript suggest potential audio issues or distraction. |
| Closing | 3 | neutral | Agreement on next steps. |
Call Transcript
Click to expand
Speaker 0
1.01s
Hello Bharath, namma Arun Bharathi-kku naalaiku book pannirundhom illaiya, onnu dhaan cancel pannanum, innonnu?
Speaker 0
6.77s
Innonnu appadithaan irukkum appadithaane irukkum avangalukku message poyirukkuma ippo numberlaam yenna avar number poyirukkume.
Speaker 1
11.05s
Aa poyirukku.
Speaker 0
12.21s
Poyirukkumaa? Nammakitta number irukkumaa? Ivanga number, andha booking naalaiku poi call panravanga number. Inga technician naalaiku oruthar blood test book panna poraanga, avanoda phone number ungakitta irukku, paarkka mudiyumaa nammalaala?
Speaker 1
12.55s
Namma.
Speaker 1
15.51s
Number
Speaker 0
21.73s
Arun Bharathi.
Speaker 0
24.59s
O client-oda number thonunga, appuram client-oda number naan tharen irunga, appuram naan phone panren iru bro. Aa okay-da, naan unakku anupputta andha avaru kudutha booking number. Already enakku anuppichirukka nee, naan paathuttu solren. Aa naan solren, double nine six two-na irukku. Illa illa, nee phone vachina thaan idha paakka mudiyum, illana appadiye line-laye iru.
Speaker 1
35.91s
Aa
Speaker 0
41.41s
Aa okay okay, illa naan unakku anuppichu viduren, thiruppi vena adha solren, nee idhu poi niraiya kaasu edukkanumla adha solren.
Speaker 0
47.61s
Okay okay.
Speaker 0
52.19s
Ippadi
Speaker 1
56.83s
Maanga
Speaker 1
85.41s
Athu appadi sollunga. Pavanikku athu athu thanne appadi pannanum. Pavanikku pottu panni expect pannanum.
Speaker 1
97.57s
Arun Bharath Bharathiyaa?
Speaker 0
124.87s
Enna pain paaru? Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru. Inga pain paaru.
Speaker 0
151.29s
Venaam venaam. Porunthu porunthu.
Speaker 1
160.17s
Aa.
Speaker 0
164.17s
Sari illa araichu saappittukkiremaa?
Speaker 0
170.25s
Appuram edhaavadhu vittukkonga aareengu.
Speaker 0
184.49s
Oru video eduthukkalaam.
Speaker 1
187.45s
Vishnu meet panni irukkuchunnaa naan rendu time-ume irukkuchunnaa.
Speaker 0
193.83s
Idhula yaar appadi? Aappil ellaam saappidura kattukkooda doctor. Aayya idhula aappil. Seyungamma thaangamma saappidura.
Speaker 0
237.75s
Inga mudichittu light-aa paathuttu again vandhu we go for a fine weight short-nu dhaan solluvom, enga sambha kashtama irukku? Normal-aa appuram weight-aiyum vandhu ore irukku appuram poi training-aa irukkum, and seekkirama mudichaa aagum. This is going to be very difficult, difficult-aa report aagum. Vetri-yoda innum konjam ready maattunga. Solla, naan Ivo Medical Center-la irundhu call panrenppa. Naalaiku morning aaru nootrukku Arun Bharathinu sollittu oru client-ukku blood test book pannirukkom. Neenga thaana poreenga? Oru minute, line-ai check panren. Enna address?
Speaker 1
254.45s
Aa
Speaker 1
264.95s
Aa
Speaker 0
266.65s
Address
Speaker 0
269.49s
Address vandhu Egmore DLS okay okay moonu board irukku moonu desk irukku correctly DLS platform number varum DLS-la.
Speaker 0
277.41s
DLF-la flat number illai, Ethraj Salai DLF mattum dhaan podurukku, adhu kittathatta enna flat number-nu theriyala, flat number-nu enna flat number mention pannala, customer number kidaikkiraandhukku naan paathukkuren.
Speaker 1
281.21s
Aa
Speaker 1
287.53s
Oru
Speaker 0
290.67s
Saringa, aanaa neenga thaane poreenga? Naane thaan porenga, naane appuram phone number mattum kidaichaa konjam inform pannunga, idhu naan thaan solli vaanganum.
Speaker 0
297.01s
Saringa okay naan flat number kettu paakkuren, appadilla client-ku call pannunga, avangalukku enakku address kuduthuruvanga. Okay doctor, oruthavangalukku naan oru patient thaan.
Speaker 1
302.79s
Mm mm.
Speaker 0
304.69s
Oru patient thaan moonu test edukkanum. Sari okay naan paarunga.
Speaker 1
306.69s
Aa
Speaker 0
308.25s
Aa okay
Speaker 0
311.13s
Ippola vera technician name venuma?
Speaker 0
316.85s
Yaarukku send pannathu?
Speaker 0
319.65s
Vimal number
Speaker 1
320.53s
Mm.
Speaker 0
322.31s
Hello hello aa oru nimisham okay okay okay bro avaroda numberum technician perum numberum send panniduvom. Aa avarukku anuppichu vidu naan avarukku anuppichu vitturen naan andha numberla location solliduren sariya.
Speaker 1
326.61s
Aa okay okay
Speaker 0
334.29s
Avaroda flat number-aa kettu sollungo, sari okay.
Speaker 0
337.21s
Mm hmm.
Speaker 0
338.21s
Okay bro, thank you, okay.