A
Call Intelligence
Bharath with Vimal — Jan 26, 2026 12:46
Deal Lost
Warm
Call History
20 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Bharath. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
20
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:15 (16s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
8
Rep Words / Customer Words
22 / 26
Rep Longest Monologue
4s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| gut microbiome test | Customer | -- | Neutral | Clarifying if fasting is required for the stool sample collection. |
Key Moments
200:01
Fasting Inquiry
The core purpose of the call: determining if the gut microbiome test requires fasting.
00:09
Stool Test Clarification
Agent clarifies that for a stool test, fasting is not necessary ('fasting venaala').
Discovery Questions
1
Q1
gut microbiome test-ukku vandhu fasting pannanumma?
Trust Signals
1
Directly asking for preparation instructions
Confusion Signals
1
Uncertainty about whether stool tests require fasting
Topics Discussed
Gut Microbiome Test
Fasting requirements
Stool sample collection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking technical questions. |
| Closing | 2 | neutral | Confirming understanding with 'Sari sari'. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello Bharath, gut-ukku vandhu gut microbiome test-ukku vandhu fasting pannanumma? Adhula fasting stool test bro, aa stool test fasting venaala.
Speaker 1
0.55s
Hello.
Speaker 1
1.43s
Bharathu gut-ukku vandhu gut microbiome test-ukku vandhu fasting pannanuma?
Speaker 1
6.25s
Adhula paakkanum.
Speaker 1
7.35s
Aa students
Speaker 0
10.17s
Sari sari okay okay mm.
Speaker 1
10.67s
Sari okay okay.
Speaker 0
12.13s
Ippadiye tiffin pakkanum.