A

Call Intelligence

Roshna with Vimal — Feb 20, 2026 12:02

Deal Lost Cold
Customer Roshna
Phone +918925935301
Rep Vimal
Team Sales
Date 2026-02-20 12:02
Duration 0:19
Source None

Call History

4 attempts
Total Attempts4
First CallFeb 06, 2026
Last CallFeb 25, 2026
Total Talk Time0.7 min
Other RepsAbijith, Abijith
Rep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10

Active Alerts

3
!

Low Performance: Vimal

Vimal scored 2.0/10 on call with Roshna. Review recommended.

!

No Close Attempt: Vimal

Vimal did not attempt to close on call with Roshna. Coaching opportunity.

!

No Rapport or Discovery: Vimal

Vimal skipped both rapport building and needs discovery on call with Roshna.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness unknown
Brand Sentiment neutral
Readiness to Buy Cold
Lead Type follow_up

Conversation Flow

Opening Type other
Opening Quality poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:19 (19s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 9
Rep Words / Customer Words 14 / 7
Rep Longest Monologue 3s
Customer Longest Monologue 1s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 1

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence None
Filler Words Low
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:09
Connection Check
Agent asks 'roshana kekkuthungala?' (Roshna, can you hear me?), confirming audio issues.

Confusion Signals

1
Repeated hellos indicate audio/connection issues

Topics Discussed

Connection check

Sentiment Arc Detail

Phase Order Sentiment Note
opening 1 neutral Customer only says 'Hello'.

Call Transcript

Click to expand
Source File +918925935301 20-2-2026, 12-2-33pm.mp3
Transcript +918925935301_20-2-2026,_12-2-33pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20459