A
Call Intelligence
Ajit / Aditha with Vimal — Feb 10, 2026 14:10
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
2.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Ajit / Aditha. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Ajit / Aditha.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
English
Brand Awareness
none
Brand Sentiment
confused/suspicious
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
1
Pitch Start
27% into call
Pitch Approach
reactive
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:40 (41s)
Primary Language
English
Code Switching
None
Total Speaker Turns
16
Rep Words / Customer Words
68 / 31
Rep Longest Monologue
9s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
not_interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Number / No Inquiry
no no no no wrong number.
|
not_interested | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Rep mentions the customer inquired about this specific test. |
Key Moments
200:21
Customer questions the source of the call
Indicates lack of brand awareness or memory of the lead form.
00:37
Customer claims 'wrong number'
The definitive end of the sales opportunity for this call.
Discovery Questions
1
Q1
Have you taken the blood test, sir?
Resistance Signals
3
what where are you calling from?
Where you got my number?
no no no no wrong number
Confusion Signals
1
what is I U?
Topics Discussed
Blood test inquiry
Company introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Customer answers the phone normally. |
| discovery | 2 | neutral | Customer asks 'what where are you calling from?' and 'what is IU?' |
| closing | 3 | neutral | Customer claims it is a wrong number and ends the call. |
Call Transcript
Click to expand
Speaker 1
0.41s
hello.
Speaker 0
1.01s
hello.
Speaker 0
4.17s
halo vajit. halo.
Speaker 1
6.59s
Hello.
Speaker 0
7.43s
Hello, I am speaking with Ajit.
Speaker 1
10.31s
Aditha.
Speaker 0
11.61s
Yeah, okay, sorry, Vajit. This is Vimal over here from IO. I'm a health mentor over here. You inquired about a one eighty one blood test. Have you taken the blood test, sir?
Speaker 1
21.49s
what where are you calling from?
Speaker 0
23.15s
I'm calling from IO.
Speaker 1
25.35s
what is I U?
Speaker 0
26.71s
i o s a health care and preventive measure we are taking.
Speaker 1
30.53s
Where you got my number?
Speaker 0
32.41s
you enquired for a blood test.
Speaker 1
35.03s
Who? What?
Speaker 0
36.01s
you enquire for a blood test.
Speaker 1
37.95s
no no no no wrong number.
Speaker 0
39.87s
Okay thank you.