A
Call Intelligence
Dr HariHaran with Vimal — Feb 04, 2026 10:24
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
6.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Healthcation_Leads_Dec_25
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
31% into call
Pitch Approach
Consultative
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
1:23 (84s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
25
Rep Words / Customer Words
112 / 98
Rep Longest Monologue
11s
Customer Longest Monologue
17s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of time/Not reviewed materials
naan innum konjam better-aa paakkala sir... oru nimisham enakku konjam time kudunga
|
time | Customer | Yes | agreement and reschedule | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| one-on-one session / one day plan | Customer | -- | Interested | Proposed as a way to assess problems and customize the solution. |
Key Moments
300:15
Brand Clarification
Rep clarifies the brand name 'AIWO' as the customer was struggling with it.
00:50
Problem Admission
Customer explicitly admits 'Enakku problem irukku sir', confirming he is a qualified lead with a need.
01:08
Request for Time
Customer asks for time to review materials, shifting the timeline of the sale.
Discovery Questions
3
Q1
eppadi sharing?
Q2
travel ellaam okay-va?
Q3
reach aayitteengala?
Trust Signals
2
Admission of health problems
Agreement to review sent texts/materials
Resistance Signals
2
Declining the immediate 11 AM slot
Stating they haven't looked at the materials yet
Confusion Signals
1
Mispronunciation/Confusion of brand name 'AIWO' initially
Topics Discussed
AIWO Brand
One-on-one session
Customization of health plans
Reviewing sent documents
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Polite greeting and confirmation of identity. |
| Middle | 2 | neutral | Asking about the nature of the session ('Enna milk sir actually adhu?'). |
| Closing | 3 | neutral | Politely asking for more time to review documents before committing. |
Call Transcript
Click to expand
Speaker 1
0.29s
Hello.
Speaker 1
2.07s
Hello.
Speaker 0
2.97s
Hello.
Speaker 1
3.63s
Aa Hariran saaraa?
Speaker 0
5.73s
Aa sollunga
Speaker 1
6.55s
Sir naan Vimal pesuren sir, idhula connect pannirundhom illaiya, naan morning-la connect panrennu sonnen, drive pannittu irukkeninga illaiya.
Speaker 0
11.95s
Aamaa sir, sulunga sir.
Speaker 1
13.29s
Aa, eppadi sharing?
Speaker 0
13.93s
Aa aayi aayi.
Speaker 1
15.23s
A I W O.
Speaker 0
17.43s
Aaybo aaybo.
Speaker 1
18.17s
Aiyo aiyo sollittu.
Speaker 0
19.29s
Aa good sir good sir.
Speaker 1
20.43s
Aa ya travel ellaam okay-va? Ippa reach aayitteengala?
Speaker 0
23.51s
Aa ya sir, ya sir.
Speaker 1
24.65s
Okay okay.
Speaker 1
26.11s
Okay sir, sir ippa naan ungalukku schedule pannittungala eleven o'clock andha meet ungalukku sollirundhen illaiya oru one on one session.
Speaker 0
30.85s
Enna milk sir actually adhu?
Speaker 1
33.83s
Aa sir, onlinela vandhuttu namma clear-aa vandhuttu enna panna poromndra maadhiri oru idea-vum koduthuruvom. Unga problem neenga sonneenganna, adhukku etra maadhiri customization-o adhu ellame vandhuttu guide pannuvaanga indha friend-la andha one day plan-la.
Speaker 0
43.87s
One day plan.
Speaker 1
47.95s
Okay okay illa illa.
Speaker 0
48.65s
Irukkum.
Speaker 0
50.49s
Enakku problem irukku sir.
Speaker 0
58.87s
Assess pandradhukku dhaana theriyudhu.
Speaker 1
62.01s
Aa sir.
Speaker 0
64.59s
Mm
Speaker 0
68.07s
Sir naan solraa neenga anuppunadhu ellaam ippo naan innum konjam better-aa paakkala sir, naan innum konjam better-aa paakkala sir, oru nimisham enakku konjam time kudunga, text illa indha ennennaalaam anuppirukkeengannu oru thadava paathuduren sir, evening some time second okay sir, okay sir thank you.
Speaker 1
82.93s
Ippadi sum time.