A
Customer Dr HariHaran
Phone +918903631199
Rep Vimal
Team Sales
Date 2026-02-03 15:38
Duration 11:22
Source facebook_ad

Lead Source

Meta Ads
CampaignHealthcation_Leads_Dec_25
Platformfb
Lead DateFeb 03, 2026
CityVirudunagar
Interestjust_exploring_wellness_options
Ready to Investi_need_more_information

Call History

5 attempts
Total Attempts5
First CallFeb 03, 2026
Last CallFeb 05, 2026
Total Talk Time12.9 min
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Low
Brand Sentiment Neutral/Skeptical
Budget Sensitivity Moderate
Readiness to Buy Warm
Decision Maker Primary
Lead Type b2c
Campaign Source Healthcation_Leads_Dec_25

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Educational/Technical
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending follow_up_scheduled

Call Structure

Duration 11:22 (683s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 147
Rep Words / Customer Words 1248 / 482
Rep Longest Monologue 45s
Customer Longest Monologue 12s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 3
Handled Successfully 3
Handling Rate
100%
Dominant Category Logistics/Emotional

Objections

3
Objection Category Raised By Handled Technique Quality
Time Commitment
Sir ezhu days irukkanumma koop inga anga.
logistics Customer Yes flexibility offering Excellent
Insurance Coverage
Sir insurance edhavadhu cover pannuveengala?
price Customer Yes direct honesty Good
Fear of Results
Enakku bayama irukku, neenga rest edukka varadhukke bayama irukku.
emotional Customer Yes reassurance/value focus Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
healthcation program Rep 150000.00 Interested Main wellness retreat offering at Leela Palace Chennai.
epigenetic test Rep 45000.00 Interested Advanced testing sent to US labs.

Key Moments

4
02:50
Customer reveals he is a doctor.
Changes the tone of the call to a more technical, peer-to-peer professional discussion.
06:37
Rep mentions Sivasankaran (Arcelor).
Customer recognizes the name, significantly increasing brand trust and authority.
09:17
Customer admits to being obese and feeling 'afraid'.
The core emotional driver and health concern are identified.
09:40
Rep offers a free mentor session.
A high-value 'gift' used to lower resistance and move the lead further down the funnel.

Discovery Questions

3
Q1 You are from which region of India?
Q2 Ideal endha age group?
Q3 Neenga innaikku available-aa iruppeengala evening?

Trust Signals

3
Sharing personal health status (obesity)
Identifying as a doctor to facilitate better explanation
Agreeing to a follow-up call

Enthusiasm Signals

2
Interest in 'Reverse Aging' concept
Recognition of the mentor/founder (Sivasankaran)

Resistance Signals

3
Fear/Anxiety: 'Enakku bayama irukku' (I am afraid)
Questioning insurance coverage
Skepticism about the necessity of all tests

Confusion Signals

2
Clarifying the duration (1 day vs 7 days)
Asking if MRI is included in a single day

Topics Discussed

Longevity Reverse Aging Epigenetics Diagnostics Obesity Leela Palace Chennai Sivasankaran Insurance Biomarkers

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite but cautious.
Discovery/Pitch 2 neutral Asking sharp technical questions as a doctor.
Closing 3 positive Agrees to follow-up and expresses appreciation for the technical detail.

Call Transcript

Click to expand
Source File +918903631199 3-2-2026, 3-38-33pm.mp3
Transcript +918903631199_3-2-2026,_3-38-33pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20455