A
Call Intelligence
Sai Gautam with Vimal — Feb 12, 2026 16:44
Deal Lost
Warm
Call History
4 attemptsRep Performance
8.5/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Sai Gautam. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
21% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:55 (56s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
104 / 58
Rep Longest Monologue
9s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time constraint
Okay, can we talk after 6:00 p.m. today?
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Initial pitch and reference to interest. |
Key Moments
200:20
Customer requests callback
Sets the boundary for the current call and establishes a future touchpoint.
00:45
Email verification
Ensures the sales collateral (PDF) reaches the correct destination.
Trust Signals
2
Confirms email address
Requests materials to be resent
Enthusiasm Signals
1
Initiated the incoming call (per CRM) or answered promptly
Resistance Signals
1
Time constraint (busy with work)
Confusion Signals
1
Unsure if PDF was received previously
Topics Discussed
7-day longevity program
PDF sales collateral
Work travel in Delhi
Email verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Identifying the caller. |
| Middle | 2 | neutral | Requests callback due to work in Delhi. |
| Closing | 3 | neutral | Confirms email address and thanks the rep. |
Call Transcript
Click to expand
Speaker 0
0.23s
Hello.
Speaker 1
1.59s
hello.
Speaker 0
2.17s
aam aaspeed news saahay gautam.
Speaker 1
3.89s
Yeah,
Speaker 0
5.13s
Yes, I can tell this is Vimal lawyer from IO Healthcation.
Speaker 1
11.51s
A ten.
Speaker 0
12.23s
Yeah, you have recently shown interest in our seven days premium health and longevity program. I personally wanted to connect with you. You are a premium
Speaker 1
20.93s
Okay, can we talk after 6:00 p.m. today?
Speaker 0
23.55s
Sure, sure sir. Thank you. Have you gone through the
Speaker 1
24.77s
Thank you.
Speaker 0
27.03s
PDF which I've shared with you.
Speaker 1
28.87s
Hmm.
Speaker 0
29.71s
have you gone through the PDF which I shared with you?
Speaker 1
32.65s
then you have shade.
Speaker 0
33.73s
I shared with you over a mail and then what's the message. Please share again, why?
Speaker 1
37.55s
please share again bhai because
Speaker 1
40.07s
Yeah, no problem. Sorry for that. Please share why because I've been in Delhi with a few works for last four days.
Speaker 0
45.51s
Completely fine. Please share me. It's at Yahoo, right? Sai 14312122@yahoo.com.
Speaker 1
48.77s
yes.
Speaker 1
51.85s
yes yes yes. thank you.
Speaker 0
52.59s
Thank you. Okay. Thank you.