A
Call Intelligence
Amar with Vimal — Jan 23, 2026 14:42
Deal Lost
Warm
Call History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Amar. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Amar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
33% into call
Pitch Approach
Reference to form fill
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:44 (45s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
78 / 16
Rep Longest Monologue
8s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Follow up on an inquiry/form fill. |
Key Moments
200:15
Product Mention
Rep identifies the 'Circadian Retreat Program' as the reason for the call.
00:24
Lead Confirmation
Customer confirms they filled the form, validating lead intent.
Trust Signals
1
Customer acknowledges filling the form
Confusion Signals
1
Audio quality/Diarization issues make some rep speech unclear
Topics Discussed
Form fill confirmation
Circadian Retreat Program
AIWO Brand Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity. |
| Context Setting | 2 | neutral | Acknowledging the form fill. |
Call Transcript
Click to expand
Speaker 0
0.87s
Hello.
Speaker 1
1.49s
hello.
Speaker 0
2.19s
Hello.
Speaker 1
4.01s
Amar speaking with sir.
Speaker 1
7.85s
yes, i think vimal over here from i o l. vimal over here from i o l. am i audible?
Speaker 0
12.59s
Okay.
Speaker 0
14.21s
Yeah, tell me.
Speaker 1
15.17s
yaa sai. yoo enkaayyd about da seykkaiyar da rittreeet prograam.
Speaker 1
23.29s
hello
Speaker 0
24.59s
ya place kar diyaan.
Speaker 1
25.77s
Yeah, yeah. So connected regarding the same. So SKD uh night we have entered, right? You have filled up form as well.
Speaker 1
34.95s
for I.
Speaker 0
35.03s
Okay.
Speaker 1
36.03s
Yeah, yeah, buddy. So I'm a health
Speaker 0
38.01s
So I'm
Speaker 1
39.27s
from i o a i w.
Speaker 0
40.99s
ya ya tell me.
Speaker 1
44.11s
just