A
Call Intelligence
Puneeth with Vimal — Feb 18, 2026 18:47
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
4.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Puneeth. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
yes
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
12% into call
Pitch Approach
Product-led
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:25 (25s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
58 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I'm at work right now
I might I'm I'm at work so we can discuss in 10:15.
|
time | Customer | Yes | agreement and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Initial introduction of the service offering. |
Key Moments
300:03
Program Introduction
Rep establishes the purpose of the call (360 program).
00:12
Time Deferral
Customer indicates they are at work, setting the stage for a follow-up.
00:22
Language Preference
Rep ensures future communication is in the customer's preferred language (English).
Trust Signals
2
Customer provides a specific time to talk (10-15 mins)
Customer confirms language preference
Resistance Signals
1
Immediate time constraint (at work)
Topics Discussed
IO Wellness Center
360 Program
Callback scheduling
Language preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Scheduling | 2 | neutral | Explains being at work but offers a specific window for a callback. |
Call Transcript
Click to expand
Speaker 1
0.19s
hello
Speaker 0
0.65s
halo, aam aar speaking with punith.
Speaker 1
2.43s
Yeah.
Speaker 0
3.11s
Aapnu Vimala Oyevar Puneeth from IO Wellness Center and Retreat program. You are encouraged for a three sixty program with us.
Speaker 1
8.95s
is it possible to speak after ten fifteen minutes?
Speaker 0
12.47s
Yeah, completely.
Speaker 1
12.97s
I might I'm I'm at work so we can discuss in 10:15. Oh yeah.
Speaker 0
13.91s
I'm
Speaker 0
15.81s
yeah. Okay. Or I'll call you back.
Speaker 1
18.55s
Or I'll call you back as soon as I'm free.
Speaker 0
20.61s
ya ya. you are comfortable in tamil or english?
Speaker 1
22.85s
English.
Speaker 0
23.49s
hmm okay friends. thank you.
Speaker 1
24.97s
Thank you.