A
Call Intelligence
Nishanth with Vimal — Feb 18, 2026 18:58
Deal Lost
Warm
Call History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
5.0/10
Engagement
5.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Nishanth. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
26% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
2:03 (124s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
29
Rep Words / Customer Words
248 / 92
Rep Longest Monologue
19s
Customer Longest Monologue
15s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Product Fit
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of clarity/Value proposition
I don't have any idea what you guys do here. I have first been, I have seen something and but you have to send me the details.
|
product_fit | Customer | Yes | information provision | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Interested | Main offering covering head to toe wellness. |
| healthcation program | Rep | -- | Neutral | Residential wellness program with stay at Leela Palace. |
Key Moments
300:33
Biomarker Pitch
Rep introduces the technical depth of the program.
01:01
Customer Pushback
Customer admits they don't understand the value and requests written details.
01:32
Leela Palace Mention
Rep attempts to increase perceived value by mentioning the luxury stay.
Trust Signals
2
Confirmed previous enquiry
Asked about location
Resistance Signals
2
I don't have any idea what you guys do here
otherwise we can leave it here only
Confusion Signals
1
I don't have any idea what you guys do here
Topics Discussed
360 Degree Health Program
Biomarkers
Organ Health
Longevity
Leela Palace Chennai
7 Day Plan
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but brief. |
| Pitch | 2 | neutral | Expressed lack of understanding of the service. |
| Closing | 3 | neutral | Wanted to end the call quickly and review documents. |
Call Transcript
Click to expand
Speaker 0
0.75s
hello.
Speaker 0
2.35s
hello.
Speaker 1
2.75s
yes sir
Speaker 0
3.29s
Second Nishanth.
Speaker 1
5.37s
yes dekhi.
Speaker 0
6.33s
ya nishant vimal over here from i o. i am a health mentor over here. how are you doing?
Speaker 1
12.01s
aayam gol.
Speaker 0
13.45s
Yeah sir. I reached you out regarding the three sixty degree health program from head to toe which covers from eye to wellness center under program which you have enquired recently.
Speaker 1
24.57s
I think long three four five days back I have enquired.
Speaker 0
28.39s
Ya ya.
Speaker 1
28.79s
ya tell me what is the plan what what is the offering.
Speaker 0
33.99s
Uh yeah so we do have 183 plus biomarkers completely covering towards the stage 1 and stage 2 testing when it comes to prevention and wellness. Along with that we will be helping you to know the facing of your organs. So how your organs is facing and with this what can be done is we can help you in prevention and longevity.
Speaker 0
53.15s
age reversing factor is the first step. So you're looking for a one day plan, two day plan or a five or seven days plan. So accordingly we can suggest you what can be done.
Speaker 1
61.31s
I don't have any idea what you guys do here. I have first been, I have seen something and but you have to send me the details. I will have a look. If something feels interesting then I will connect with you otherwise we can leave it here only.
Speaker 0
76.17s
Yeah, sure sir. I will share you a seven day plan where we do it.
Speaker 1
78.95s
ver yu gais ar bisid et?
Speaker 0
80.65s
Chennai.
Speaker 1
86.11s
oke. send me di details let mi heva luk.
Speaker 0
89.31s
Sure, okay sir. I'll share you the details. Your stay will be in Leela Palace if you are staying for seven days and services will be from IO side. Okay. So you will be having a complete idea about the deep dive into your body understanding and your cell level working and what all can be reversed and what all can be helped you.
Speaker 1
106.17s
to send me the details. I will have a
Speaker 0
106.23s
you said
Speaker 1
110.21s
paying and all this stuff can be managed. Okay, sure, sure, sure.
Speaker 0
111.99s
shuwar shuwar shuwar.
Speaker 0
113.83s
Sure.
Speaker 0
115.95s
you can you can.
Speaker 1
118.39s
10 minutes it will be available.
Speaker 0
118.51s
Okay.
Speaker 0
120.45s
okay sir i will share your details thank you.
Speaker 1
122.57s
chalo thank you.