A
Call Intelligence
Prabhu with Vimal — Feb 18, 2026 15:15
Deal Lost
Cold
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Prabhu. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:15 (15s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
28 / 11
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/In a meeting
Vimala, oru conscious call-la irukken, number-ukku ungalukku call pannanum.
|
time | Customer | Yes | agreement/compliance | Excellent |
Key Moments
100:10
Customer dismissal
Customer indicates he is in a 'conscious call' (likely conference call) and cannot talk, ending the sales opportunity for this session.
Resistance Signals
1
Immediate dismissal due to being busy
Topics Discussed
Follow-up timing
Customer availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and identifies himself. |
| Closing | 2 | neutral | Customer politely declines the call due to being busy. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 0
2.51s
Aa Prabhu sir.
Speaker 1
4.17s
Ezhu sollunga.
Speaker 0
5.07s
Aa Prabhu sir, Vimal pesuren sir, namma pesi irundhom illaiya Monday Wednesday call panrennu solli irundhenla neenga extra.
Speaker 1
10.57s
Vimala, oru conscious call-la irukken, number-ukku ungalukku call pannanum.
Speaker 0
10.65s
Aa
Speaker 0
14.03s
Ennum problem illa.