A
Customer Prabhu
Phone +918825554735
Rep Vimal
Team Sales
Date 2026-02-16 15:59
Duration 31:28
Source facebook_ad

Call History

5 attempts
Total Attempts5
First CallFeb 16, 2026
Last CallFeb 25, 2026
Total Talk Time32.0 min
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
70.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Curious/Skeptical
Budget Sensitivity Moderate
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source Facebook

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 5
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique soft_close
Call Ending natural_end

Call Structure

Duration 31:28 (1888s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 245
Rep Words / Customer Words 2842 / 1456
Rep Longest Monologue 112s
Customer Longest Monologue 45s
Silence Gaps (>2s) 12 (max 4.2s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Technical/Value

Objections

2
Objection Category Raised By Handled Technique Quality
Why do I need all these tests if I know the root cause?
If I find the root cause, I won't do other tests, I'll arrest it directly.
value Customer Yes explanation of interdependency Good
Is the radiation in DEXA dangerous?
What rays are we sending? MRI is magnetic, CT is cathode... what is this?
safety Customer Yes transparency Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
dexa scan Rep 2500.00 Price_Sensitive Body composition and visceral fat analysis
aiwo 360 program Rep 110000.00 Interested Comprehensive health panel including gut microbiome and epigenetics

Key Moments

4
03:22
HbA1c Disclosure
Customer reveals an HbA1c of 20, indicating a critical health state and high need for intervention.
16:31
Price Confusion
Customer mishears 2500 as 2 Lakhs; the correction builds relief and trust.
21:00
IT Logic Alignment
Customer explains his 'Server Admin' approach to health, allowing the rep to align the pitch to 'Root Cause Analysis'.
27:52
Irfan Challenge Mention
Rep uses a local influencer's weight loss challenge to validate the brand's effectiveness.

Discovery Questions

5
Q1 Is this for you or someone else?
Q2 Type 1 or Type 2 diabetes?
Q3 Any related complications?
Q4 What is your current age?
Q5 What are your health goals?

Trust Signals

3
Sharing high HbA1c (20)
Discussing personal work history
Asking for scientific PDFs

Enthusiasm Signals

2
Interest in Brian Johnson/Blueprint
Interest in the Irfan challenge

Resistance Signals

2
Questioning the necessity of multiple tests if root cause is known
Initial confusion over pricing (2 Lakhs vs 2500)

Confusion Signals

2
Difference between DEXA and MRI/CT rays
Whether consultation is free or paid

Topics Discussed

Diabetes Type 2 HbA1c levels DEXA Scan Epigenetics Brian Johnson Blueprint Gut Microbiome IT lifestyle Insurance incentives for walking Irfan's weight loss challenge

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Clarifying who is calling.
Discovery 2 neutral Sharing detailed medical history and HbA1c levels.
Technical Pitch 3 neutral Asking deep questions about X-ray types and root cause analysis.
Closing 4 positive Friendly banter about IT life and insurance.

Call Transcript

Click to expand
Source File +918825554735 16-2-2026, 3-59-52pm.mp3
Transcript +918825554735_16-2-2026,_3-59-52pm_transcript.json
Ingested 2026-03-01 11:21
Call ID #20447