A
Call Intelligence
Chandra Ma'am with Vimal — Feb 16, 2026 15:36
Deal Lost
Cold
Call History
4 attemptsRep Performance
6.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Chandra Ma'am. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Chandra Ma'am.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
female
Language Preference
Tamil
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
likely_self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
reference_previous_inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:22 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
28 / 11
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
Neengal konjam evening kooppidureengala sir?
|
time | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Referencing the customer's previous inquiry. |
Key Moments
100:19
Customer deferral
The customer cuts the pitch short to request a callback, ending the sales opportunity for this specific call.
Resistance Signals
1
immediate_deferral
Topics Discussed
Ayurveda 360 test
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Acknowledges identity. |
| deferral | 2 | neutral | Politely asks to be called back later. |
Call Transcript
Click to expand
Speaker 0
0.59s
Aa.
Speaker 1
2.79s
Hello.
Speaker 0
3.33s
Aa Chandra Maam-tta pesurennaa?
Speaker 1
5.55s
Mm sollunga.
Speaker 0
6.51s
Chandra Ma'am, naan Vimal pesuren IO-la irundhu, kekkudhungala?
Speaker 1
10.67s
Sollunga
Speaker 0
11.75s
Aa yen Ma'am, neenga Ayurveda moondru aaru test-ukkaaga visaarichirundheenga.
Speaker 1
19.89s
Neengal konjam evening kooppidureengala sir?
Speaker 0
21.71s
Sari okay.