A
Call Intelligence
Bharat with Vimal — Feb 16, 2026 12:44
Deal Lost
Warm
Call History
7 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Bharat. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:43 (43s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
78 / 64
Rep Longest Monologue
7s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Low Battery
phone-layume ippo onbadhu percent dhaan irukku... evening oru naangu mela call panreengalaa?
|
time/technical | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| medical checkup/cheque | Customer | -- | Interested | Customer asks if this is regarding the medical cheque/checkup. |
Key Moments
200:12
Customer identifies the purpose of the call
Confirms the lead is aware of the medical checkup service and is seeking help.
00:22
Customer requests callback
Sets a clear next step for the sales process due to immediate constraints.
Trust Signals
1
Customer asks 'enakku help panreengalaa?' (Will you help me?)
Enthusiasm Signals
1
Promptly asks about the medical checkup
Resistance Signals
2
Low phone battery (9%)
Busy at the moment
Topics Discussed
Medical Checkup
Callback Scheduling
Phone Battery Status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Initial confusion about who is calling. |
| Identification | 2 | positive | Recognizes the brand and asks for help. |
| Closing | 3 | neutral | Requests callback due to low battery and busy schedule. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello okay hello
Speaker 0
3.21s
Yaaru yaaru?
Speaker 1
4.27s
Bharat cooking-la.
Speaker 0
6.49s
Sollunga sir.
Speaker 1
7.57s
Oh Bharath, very good morning Bharath, naan Vimal call panren, health mentor IO-la irundhu.
Speaker 0
12.55s
Okay sir, actually andha idhudhaane solreenga, indha cheque idhu medical cheque dhaan sir, enakku help panreengalaa?
Speaker 1
22.05s
Aa sollunga.
Speaker 0
22.27s
Neenga enakku call pannunga, enakku neenga oru evening oru naangu mela call panreengalaa? Aenna naan vandhu konjam phone-layume ippo onbadhu percent dhaan irukku, neenga sollumbodhu eppo use aagumnu theriyaadhu.
Speaker 1
29.55s
Puriyuthu puriyuthu okay okay enakku puriyuthu naan ungalukku thiruppi naangu PM call pannuren sir okay-nga naangu PM-la.
Speaker 0
35.15s
Four PM-la call pannunga enakku puriyum enakku naan ithu ithukkaaga sollala sari sir four PM-la.
Speaker 1
38.93s
Illa illa puriyuthu puriyuthu naan ungalukku clearaave explain panren 4 pm okkalenga.
Speaker 0
42.53s
Okay.