A
Call Intelligence
Lenovo with Vimal — Feb 10, 2026 13:04
Deal Lost
Cold
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Lenovo. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Employee)
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
N/A
Lead Type
other
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:41 (41s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
17
Rep Words / Customer Words
68 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Not a Prospect
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Internal Employee
Naan IO-la naan IO-la work panrennga IT support.
|
not a prospect | Customer | Yes | acknowledgment and termination | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health test | Rep | -- | Neutral | Referencing the reason for the call. |
Key Moments
100:25
Lead identifies as IT Support
The critical moment where the sales objective is invalidated as the lead is an internal employee.
Trust Signals
1
Immediate disclosure of employment status
Confusion Signals
1
Rep was confused why an employee's number was in the lead list
Topics Discussed
Health test enquiry
Employment status
IT Support
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responds to greeting. |
| Clarification | 2 | neutral | Explains he works for the company in IT support. |
| Closing | 3 | neutral | Exchange of thanks. |
Call Transcript
Click to expand
Speaker 1
0.87s
Hello hello
Speaker 0
2.47s
Hello
Speaker 0
5.15s
Aamaa.
Speaker 1
5.95s
Aa Lenovo neenga vandhu test-ukku enquiry poyirundheenga IO Health-la.
Speaker 0
11.31s
Hello
Speaker 1
12.15s
Ya Alino, eppadi irukkeenga? Kekkudhungala? Hello.
Speaker 0
15.11s
Aa haan
Speaker 1
15.95s
Aa naan vandhu IO-la irundhu call panren Lenovo Vimal.
Speaker 0
20.13s
Okay
Speaker 1
20.99s
Aiyo neenga IO-la enquiry pannirundheenga health test-ukkaaga. Correct-aa?
Speaker 0
25.17s
Naan IO-la naan IO-la work panrennga IT support.
Speaker 1
30.15s
Work panreengalaa neenga? Okay okay okay sari okay.
Speaker 0
32.63s
Naan onnooru pannirundhennaa.
Speaker 1
34.61s
Unga number santhiruchu namma adhaan ketten.
Speaker 0
37.09s
Okay, okay, okay.
Speaker 1
38.63s
Okay, thank you.
Speaker 0
40.39s
Okay, thank you.