A
Call Intelligence
None with Vimal — Feb 16, 2026 17:55
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
35% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:28 (148s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
31
Rep Words / Customer Words
312 / 68
Rep Longest Monologue
25s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high / Unaffordable
Sari, idhu enakku vandhu actually price romba jaasthiya irukku, adhanaala ennaala afford panna mudiyaadhu avvalo amount.
|
price | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | 20000.00 | Negative | The primary program the customer enquired about. |
Key Moments
300:08
Initial Confusion
Customer didn't recognize the brand 'AIWO', indicating low brand recall.
01:25
Price Disclosure
Agent reveals the price starts at 20,000 INR, which triggers the immediate rejection.
02:16
Hard Rejection
Customer explicitly states they cannot afford the amount, ending the sales opportunity.
Discovery Questions
2
Q1
Yaarukku paatheenga indha program? (Who did you look at this program for?)
Q2
Unga age vandhu paatheenganna ippa current-aa ennannu therinjukkalaama sir? (Can I know your current age?)
Resistance Signals
2
Price romba jaasthiya irukku
Ennaala afford panna mudiyaadhu
Confusion Signals
3
Puriyala
Enga irundhu?
Adhu enna?
Topics Discussed
360 Program
Preventive Care
Longevity
Reverse Aging
Pricing
Dietary reaction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer didn't initially understand who was calling ('Puriyala'). |
| Discovery | 2 | neutral | Gave short, one-word answers. |
| Pricing | 3 | negative | Immediate pushback once the 20k-10L range was mentioned. |
Call Transcript
Click to expand
Speaker 1
0.81s
Hello.
Speaker 0
1.61s
Hello
Speaker 1
2.25s
Aa shampo chora jaava.
Speaker 0
4.41s
Yaarunga?
Speaker 1
5.27s
Aa, naan IO-la irundhu call pannirukken sir, neenga enquiry pannirukkeenga.
Speaker 0
8.57s
Puriyala.
Speaker 1
9.31s
Io-la irundhu call pannirukken Wellness Care from Chennai.
Speaker 0
14.05s
Enga irundhu?
Speaker 1
14.85s
I O A I W.
Speaker 0
17.25s
Sollunga.
Speaker 1
18.19s
Aa, neenga moondru aaru program-ku enquiry pannirundheenga sir recently.
Speaker 0
22.93s
Okay.
Speaker 1
23.71s
Aa ya sir, so regarding that naan call pannirundhen, right time-ungala ungalai connect pannuradhukku ippo?
Speaker 0
28.81s
Illa unga voice break aagidum.
Speaker 1
30.53s
Illa sir, idhu right time-aa ungal-tta connect pandradhukku.
Speaker 0
32.99s
Sollunga.
Speaker 1
33.95s
Aa ya sir, IO-la neenga moondru aaru program vandhu paatheenganna enquiry pannirundheenga illaiya?
Speaker 0
38.91s
Mm
Speaker 1
39.43s
Adhaan sir ungalukku call pannirundhen, en name vandhu paatheenganna Vimal, naan inga health mentor-aa work pannirundhen.
Speaker 0
44.63s
Sari.
Speaker 1
45.49s
Ya sir, so program neenga ungalukku paathuttu irukkeengala illa veetla eadhavadhu parents-kku paakkureengala? Eppadi sir irukku, yaarukku paatheenga indha program?
Speaker 0
51.73s
Adhu enna?
Speaker 1
53.55s
Sir complete-aa vandhu prevention and wellness program sir idhu.
Speaker 1
58.03s
Hello sir kekkuthungalaa? Hello.
Speaker 0
59.67s
Sollunga.
Speaker 1
60.17s
Aa sir completely prevention and wellness-ku focus panra maathiri programs pattum namma vandhu preventive care solluvom.
Speaker 1
66.03s
Idhu vandhu paatheenganna complete-aa unga body-ai innum better-aa understand panni scientific-aa vandhu paatheenganna nammalukku ennenna vishayangal-laam irukko adhai namma test panni diagnose panni adhukkoodaye vandhu paatheenganna andha quantitative result-ai vachu namma vandhu reverse aging longevity-kku vandhu focus panrom sir.
Speaker 0
83.35s
Okay evvalavu?
Speaker 1
85.77s
Ungalukku vandhu adhu complete-aa customizable dhaan sir, ungalukku irubathi thousand-la irundhu vandhu paatheenganna up to pathu lakhs varaikkum irukku, depends upon the service and depends upon your body type and your health goal adhu vary aagum sir.
Speaker 0
96.97s
Okay.
Speaker 1
98.11s
Ya.
Speaker 1
99.83s
So yenna ippa namma focus pandradhu ennannu paatheenganna vandhuttu ippa innaikku day to day life-la vandhu paatheenganna namma niraiya per vandhu we are taking care of our body-nu ninaichuttu irukkom, but is it in a right way appadindradhudhaan namma predominant question-aa irukku, edhanala solrennu paatheenganna.
Speaker 1
112.55s
Ippa neenga oru edho oru diet follow panreenga appadinna, andha diet unga body-la eppadi react aagudhunnu namakku theriyaadhu. For example-ku diet-nu naan solren sir, sarigala? Eanna climatic conditions adhu kooda vandhu paatheenganna, namma irukkira idathai poruthu things will change according to person to person, correct-ungala?
Speaker 1
127.61s
Sir namma long term-la eppadi focus panrom appadinna, unga age vandhu paatheenganna ippa current-aa ennannu therinjukkalaama sir?
Speaker 0
136.09s
Sari, idhu enakku vandhu actually price romba jaasthiya irukku, adhanaala ennaala afford panna mudiyaadhu avvalo amount.
Speaker 0
141.11s
So enakku eppa mudiyumo appa naan ungalukku call panrathu number-la solli.
Speaker 1
146.39s
Okay sir. Thank you.
Speaker 1
147.79s
Ya. Thank you.
Speaker 0
147.83s
Ya thank you.