A
Call Intelligence
Radhe with Vimal — Feb 10, 2026 14:04
Deal Lost
Cold
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Radhe. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Radhe.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
None
Conversation Flow
Opening Type
warm_callback
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:16 (17s)
Primary Language
Gujarati
Secondary Language
English
Code Switching
High
Total Speaker Turns
8
Rep Words / Customer Words
28 / 4
Rep Longest Monologue
3s
Customer Longest Monologue
1s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:10
Language Preference Confirmation
Agent confirms prospect is comfortable in English, setting the stage for the conversation.
Confusion Signals
1
Prospect says 'Kya' at 00:09, indicating slight confusion or difficulty hearing.
Topics Discussed
Identity Verification
Language Preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Prospect responds with 'Kya' (What) and 'Hanji' (Yes). |
Call Transcript
Click to expand
Speaker 1
1.05s
Hello.
Speaker 0
2.25s
Hello
Speaker 1
2.95s
Aa draw de.
Speaker 0
5.77s
Hello.
Speaker 1
6.53s
Aam speaking with Radhe.
Speaker 0
9.31s
Kya
Speaker 1
10.07s
There are the Vimal over here from Aivo, are you comfortable in English?
Speaker 0
14.71s
Hanji
Speaker 1
15.57s
Okay buddy thank you.