A
Call Intelligence
None with Vimal — Feb 09, 2026 17:14
Deal Lost
Cold
Call History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
2
Pitch Start
80% into call
Pitch Approach
Clarification-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:46 (46s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
24
Rep Words / Customer Words
78 / 32
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Not Interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Number/No Interaction
Naa naa naa no no no. No no no. Sorry.
|
not interested | Customer | No | none | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| preventive and health care services | Rep | -- | Negative | Explaining the company's nature to the confused customer. |
Key Moments
200:22
Customer mentions 'aadhaar support'
Indicates a major disconnect; the customer likely thinks this is a government or identity service call.
00:40
Customer's final denial
The customer explicitly denies any association with AIWO, leading to the end of the call.
Discovery Questions
2
Q1
What kind of assistance you are looking for?
Q2
Have you ordered anything from IO?
Resistance Signals
3
I can't get you
Naa naa naa no no no
Sorry
Confusion Signals
3
Aa string with JK
aadhaar support
which product that is
Topics Discussed
Order support
Preventive healthcare
Chennai location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer does not understand who is calling or why. |
| Middle | 2 | neutral | Customer asks 'which product that is' and mentions 'aadhaar support'. |
| Closing | 3 | neutral | Customer repeatedly says 'no no no' and ends the call. |
Call Transcript
Click to expand
Speaker 1
0.81s
Hello.
Speaker 0
1.25s
hello
Speaker 1
2.33s
Hello.
Speaker 0
2.47s
Aa string with JK.
Speaker 1
4.57s
hello.
Speaker 0
5.31s
Hello. Sir, this is Melo here from IO. You requested for order support assistance. What kind of assistance you are looking for?
Speaker 1
13.79s
I can't get you.
Speaker 0
15.37s
Sir Vimal over here from IO, how are you doing sir?
Speaker 1
15.73s
Uyarttham
Speaker 1
18.21s
young friend.
Speaker 0
19.29s
Yeah, yeah, for order support.
Speaker 1
19.47s
Yeah.
Speaker 1
22.47s
aadhaar support.
Speaker 0
23.87s
ya.
Speaker 1
25.25s
which product that is.
Speaker 0
27.21s
No no you have requested it from your end for order support. Have you ordered anything from IO?
Speaker 1
34.11s
Iyo
Speaker 0
35.23s
A I W O.
Speaker 0
37.41s
We are a preventive and health care based out of Chennai.
Speaker 1
40.35s
Naa naa naa no no no.
Speaker 0
42.39s
No no no. Sorry.
Speaker 1
42.73s
Okay.
Speaker 1
43.23s
no no no.
Speaker 1
44.91s
Sorry.