A
Call Intelligence
Lakshmi Nandini with Vimal — Feb 19, 2026 16:29
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Lakshmi Nandini. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Lakshmi Nandini.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
52% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:26 (27s)
Primary Language
English
Code Switching
None
Total Speaker Turns
11
Rep Words / Customer Words
52 / 28
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not able to talk right now
ya ya ya ya but right now i am not able to talk to you. can you postpone this call to tomorrow?
|
time | Customer | Yes | agreement/reschedule | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Neutral | Initial outreach to follow up on lead inquiry. |
Key Moments
100:19
Customer requests postponement
Ends the current sales attempt but keeps the lead open for future follow-up.
Resistance Signals
1
not able to talk to you right now
Topics Discussed
7-day wellness retreat
Chennai location
Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | neutral | Requests a callback due to being busy. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.05s
Hello.
Speaker 1
2.37s
aa yaa.
Speaker 0
3.53s
oh yeah, this is Vimal over here from IO. I'm a health mentor over here.
Speaker 1
8.77s
Sorry.
Speaker 0
9.53s
I am Vimal calling from IO. I am a health mentor over here.
Speaker 1
13.55s
oke.
Speaker 0
14.17s
Yeah, you enquired for a seven days program with us for a wellness and retreat program in Chennai.
Speaker 1
19.09s
ya ya ya ya but right now i am not able to talk to you. can you postpone this call to tomorrow?
Speaker 0
24.79s
Yeah, sure, sure. Take care. Thank you. Bye.
Speaker 1
26.17s
Take care.