A
Call Intelligence
Venkat with Vimal — Feb 05, 2026 15:35
Deal Lost
Cold
Call History
10 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Vimal
Vimal did not attempt to close on call with Venkat. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Venkat.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
unknown
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
outbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:17 (18s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
7
Rep Words / Customer Words
42 / 12
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Not a good time
actually I am in middle of something right now
|
time | Customer | Yes | agreement/compliance | Good |
Key Moments
100:12
Customer request for callback
Terminated the sales attempt immediately.
Resistance Signals
1
I am in middle of something right now
Topics Discussed
Callback request
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers the call. |
| Closing | 2 | neutral | Customer politely requests a callback. |
Call Transcript
Click to expand
Speaker 0
0.75s
Hello.
Speaker 1
2.87s
Inka dimal ho gaya hai, sumai ho gaya hai.
Speaker 0
4.63s
Haan
Speaker 0
5.65s
Inka dimlo ek samay ho.
Speaker 0
8.49s
Haan
Speaker 0
9.63s
Vimal over here samayu Venkat am I audible? Ya ya ya Vimal I will call you back Vimal actually I am in middle of something right now. Okay fine Venkat.
Speaker 1
16.81s
Yes.