A
Call Intelligence
Venkat with Vimal — Jan 23, 2026 14:48
Deal Lost
Warm
Call History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
10% into call
Pitch Approach
Benefit-led
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
natural_end
Call Structure
Duration
3:00 (180s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
74
Rep Words / Customer Words
412 / 108
Rep Longest Monologue
16s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price inquiry
What are the charges?
|
price | Customer | Yes | range-setting and value-linking | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | 200000.00 | Neutral | Main offering involving stay at Leela Palace Chennai. |
Key Moments
300:30
Leela Palace Mention
Establishes high-end positioning and luxury value.
01:28
Meeting Confirmation
Successful conversion of the call to a deeper sales meeting.
02:01
Price Disclosure
Rep anchors the price between 2 to 8 lakhs, qualifying the lead's budget.
Discovery Questions
2
Q1
Currently this location sir you are?
Q2
looking for yourself or along with you your family also?
Trust Signals
3
Sharing email address
Confirming location (Ranchi)
Agreeing to a calendar invite
Enthusiasm Signals
2
Asking for charges
Asking 'So what should I apply?'
Confusion Signals
1
Clarifying the duration of the meeting (20 to 30 minutes)
Topics Discussed
Reverse Aging
Retreat Program
Leela Palace Chennai
Pricing
Biological Age
Prevention
Ranchi Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Discovery/Pitch | 2 | neutral | Asking about pricing and services. |
| Closing | 3 | neutral | Providing availability for the next meeting. |
Call Transcript
Click to expand
Speaker 0
0.77s
Hello. Hello. Hello.
Speaker 0
4.37s
I was speaking with Venkat sir.
Speaker 0
7.09s
Yeah, that is Vimal over here from IO.
Speaker 1
12.03s
Ya ya ya tell me.
Speaker 0
13.15s
Yeah yeah you filled the form recently right for a health case.
Speaker 1
15.69s
Yeah. Yeah yeah yeah. Yeah yeah.
Speaker 0
17.11s
Yeah, yeah. So it's a complete retreat program where you'll be having the stay and all the services included.
Speaker 0
24.27s
Okay. So it's your first step towards starting your reverse aging. Okay. And along with that you will be having all the services provided here in the Chennai side. We based out on Chennai. Your stay will be in uh Leela Palace. I think you guys are about Leela Palace, right?
Speaker 1
34.55s
Okay.
Speaker 1
38.91s
oke.
Speaker 0
39.47s
Yeah, and the services will be from IO. The services include various things. Okay. We can have a detailed conversation on the services over a call as well or else over a small meeting. It will take ten to fifteen minutes, maximum twenty to thirty minutes.
Speaker 1
48.87s
Overall
Speaker 1
51.19s
Okay.
Speaker 1
52.95s
20 to 30
Speaker 0
54.25s
Okay. Okay. I will ask my one of my teammate to connect with you regarding the meeting. So could I get your availability sir?
Speaker 1
54.39s
Okay. Okay.
Speaker 1
61.35s
aa not today but tomorrow.
Speaker 0
65.17s
Yeah, sure sir. Your mail ID, just a minute, I'll check your mail ID and confirm it so that I can connect or meet with him. VR three zero five two at gmail.com, right?
Speaker 1
75.87s
ya.
Speaker 0
76.55s
Yeah, okay, okay. So, so before that, there are some basic needs need to be filled from my end as well. So, tomorrow the meeting is available for half an hour, right?
Speaker 1
82.33s
Okay.
Speaker 0
85.83s
da timing can i know?
Speaker 1
86.33s
Okay.
Speaker 1
88.29s
randh 12 o clock.
Speaker 0
89.83s
around twelve. Okay sir. twelve I will switch. I will share you the invite in the meet. Okay sir. Okay sir. Sir I will share you the brochure, the complete entire services and seven days cash work. Go through it once before coming to a section. So you will be understanding sir. Currently this location sir you are.
Speaker 1
91.83s
Okay.
Speaker 1
94.45s
okay.
Speaker 1
98.17s
entry
Speaker 1
99.79s
Okay.
Speaker 1
101.23s
Okay.
Speaker 1
104.51s
Okay.
Speaker 1
106.89s
in in Guwahati.
Speaker 0
108.13s
ranchi. okay okay sir.
Speaker 0
113.09s
looking for yourself or along with you your family also.
Speaker 1
115.81s
Yeah, myself only first.
Speaker 0
116.97s
only for yourself. one person. okay sir. because there is a couple package.
Speaker 1
119.47s
What are the charges?
Speaker 0
121.97s
Uh it depends upon the customization and everything sir. It will vary based upon the services and everything. So somewhere between the price varies from two lakhs to eight lakhs. It depends sir.
Speaker 1
125.91s
Okay.
Speaker 1
133.77s
oke oke
Speaker 0
134.75s
okay. based upon our requirement customization will be done.
Speaker 1
138.05s
oke.
Speaker 0
138.75s
so all the stays and everything will be included in that at least. the services what do we provide?
Speaker 1
141.71s
Okay.
Speaker 0
143.79s
and everything detailed the concerned person will help you out.
Speaker 1
143.95s
Okay.
Speaker 0
147.15s
After that if you have any doubts you can connect with me and in this meet also if you have any doubt I can also connect with you.
Speaker 1
147.45s
Okay.
Speaker 1
149.91s
Okay.
Speaker 1
152.51s
Fine. Anything which
Speaker 0
152.87s
anything which will go for okay.
Speaker 1
154.43s
Fine.
Speaker 0
154.83s
Okay sir. It's a complete retreat program.
Speaker 1
157.27s
Okay.
Speaker 0
157.29s
focus it more upon the prevention part. So current your age, uh your biological age, everything will be calculated. So what kind of lifestyle you can adopt. Before that you'll be having all those things practiced over here.
Speaker 1
159.97s
okay.
Speaker 1
164.81s
So what should I apply?
Speaker 1
169.61s
Okay.
Speaker 0
169.63s
like the patio therapy and dental services included. Multiple services are included.
Speaker 1
175.17s
oke.
Speaker 0
176.21s
Okay sir. So nice connecting with you sir. Thank you.
Speaker 1
178.79s
Okay. Thank you.