A
Call Intelligence
Naveen Hundekar with Vimal — Feb 18, 2026 16:25
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Campaign Source
Meta | Leads | 7 Day Program | AIWO Healthcation - Dec_25
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
52% into call
Pitch Approach
Solution-oriented pivot
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
follow_up_scheduled
Call Structure
Duration
1:19 (80s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
28
Rep Words / Customer Words
158 / 72
Rep Longest Monologue
8s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics/Location
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy at the moment
no actually it will end up telling you give me a call tomorrow.
|
time | Customer | Yes | immediate scheduling | Excellent |
|
Cannot travel to Chennai
As of now it's impossible because I can't come to Chennai as of now.
|
logistics | Customer | Yes | alternative solution | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Interested | Initial inquiry reference |
| home-based testing/services | Rep | -- | Positive | Alternative for those who cannot travel to Chennai |
Key Moments
200:28
Follow-up Agreement
Customer commits to a specific time (4 PM tomorrow), indicating genuine interest.
00:56
Home-Testing Pivot
Rep saves the lead by offering a remote alternative to the physical retreat.
Trust Signals
2
Agrees to a specific follow-up time
Acknowledges receipt of shared details
Resistance Signals
2
Time constraint (busy now)
Location constraint (cannot travel to Chennai)
Topics Discussed
7-day Retreat Program
Customization (5 vs 7 days)
Travel constraints to Chennai
Home-based health testing
Scheduling follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but busy. |
| Objection | 2 | neutral | States it is 'impossible' to come to Chennai now. |
| Pivot | 3 | neutral | Agrees to the home-testing concept and follow-up. |
Call Transcript
Click to expand
Speaker 0
0.97s
Hello.
Speaker 1
1.97s
halo.
Speaker 0
2.71s
very good afternoon sir. this is vimal from i o. am i speaking with navin?
Speaker 1
8.47s
Yeah.
Speaker 0
9.27s
Yeah Naveen, I'm calling from IO Wellness Center and Retreat program. You have enquired for a seven days program with us.
Speaker 0
17.35s
ya so so that's the reason I've connected with you.
Speaker 1
20.43s
Okay okay.
Speaker 0
20.83s
So it's the right time to connect with you.
Speaker 1
22.99s
no actually it will end up telling you give me a call tomorrow.
Speaker 0
28.67s
Yeah Shiva sir at a convenient time sir what's a convenient time?
Speaker 1
30.79s
Tomorrow 4 o'clock.
Speaker 0
34.89s
ya sure sir. we can connect by tomorrow 4 pm. okay.
Speaker 1
37.99s
Okay.
Speaker 0
38.77s
okay sir. in the mean time i have shared you some details about the plan.
Speaker 1
42.61s
of seven.
Speaker 0
42.63s
for seven days. It can be customized for seven days as well as five days based upon your comfort and your convenience.
Speaker 1
43.97s
Okay.
Speaker 1
48.49s
But I won't be able to do it. I might do it at the year end. As of now it's impossible because I can't come to Chennai as of now.
Speaker 0
56.17s
Understood sir. There are some parameters which can be tested from your home as well to start up with.
Speaker 1
60.41s
oke oke
Speaker 0
61.21s
Yeah, that also we can do. As you're comfortable, sorry, it's completely customizable.
Speaker 1
62.65s
Okay.
Speaker 1
64.79s
Okay.
Speaker 0
65.29s
So better like if you have a time of like 20 minutes we can connect over a call. I would explain just what are we doing and what all can be done in your home, you can avail the services as well.
Speaker 1
71.13s
Okay.
Speaker 1
74.11s
Okay. Okay.
Speaker 0
75.17s
okay okay
Speaker 0
76.55s
oke sir. thank you so much.
Speaker 1
79.15s
Right.