A
Call Intelligence
Kedar Singh with Vimal — Feb 09, 2026 14:33
Deal Lost
Cold
Call History
2 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2Low Performance: Vimal
Vimal scored 3.0/10 on call with Kedar Singh. Review recommended.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Kedar Singh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:05 (66s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
24
Rep Words / Customer Words
112 / 48
Rep Longest Monologue
13s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
English nahi to Hindi.
|
communication | Customer | Yes | language switching | Average |
Key Moments
200:15
Identity Confirmation
Agent confirms he is speaking with Kedar Singh.
00:51
Language Preference Established
Customer clarifies he prefers Hindi, which should dictate the rest of the sales process.
Trust Signals
1
Confirmation of name
Resistance Signals
2
Audio/Connection issues
Language barrier
Confusion Signals
2
Repeated 'Hello's
Unclear responses to English prompts
Topics Discussed
Language preference
Identity verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity but seems slightly confused by the audio. |
| Language Check | 2 | neutral | Customer clarifies he prefers Hindi over English. |
Call Transcript
Click to expand
Speaker 1
0.23s
Ila sir. Hello. Evlo peeshe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe chhe ch
Speaker 0
0.83s
Hello.
Speaker 1
3.15s
Hello. Hello. Hello. Am I speaking with Kedar Singh? Haa ji. Ya Kedar Singh. Very good afternoon. Vimal over here from Ivo.
Speaker 0
5.55s
Hello.
Speaker 0
7.39s
Aam speaking with Kedar Singh.
Speaker 0
10.49s
Yaake Darshan?
Speaker 1
16.07s
Hello. So, naa puri kai naa aaje yaa ke darshan are you comfortable in English or Hindi?
Speaker 0
18.89s
Haanji.
Speaker 0
19.85s
Yaak daash na aare comfort
Speaker 1
24.89s
Ha
Speaker 1
26.07s
Ya ke Darshani are you comfortable in English or Hindi?
Speaker 0
30.51s
Haa
Speaker 1
31.95s
Hello.
Speaker 0
33.23s
Thik aahe
Speaker 0
35.23s
Are you comfortable in English?
Speaker 1
35.95s
Kedar Singh.
Speaker 0
41.15s
Ha
Speaker 0
45.85s
Hello.
Speaker 1
46.81s
Hello.
Speaker 0
48.77s
Hello. Kya kya darshan aa rahyo comfortable?
Speaker 1
51.19s
English or Hindi? Haan Hindi English. English can you understand? English nahi to Hindi. Okay achchha.
Speaker 0
56.57s
Can you understand?
Speaker 0
58.79s
Hum
Speaker 0
60.87s
Okay achchha
Speaker 1
64.71s
Kadhi vicharvani chhe.