A
Call Intelligence
Udaya with Vimal — Feb 05, 2026 15:27
Deal Lost
Cold
Call History
5 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with Udaya.
No Close Attempt: Vimal
Vimal did not attempt to close on call with Udaya. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
unknown
Language Preference
English
Brand Awareness
low
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
56% into call
Pitch Approach
collateral_review
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:26 (27s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
10
Rep Words / Customer Words
42 / 18
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Too busy to talk
I'll check it out and I'll be back to you. Sorry, I'm a little bit busy.
|
time | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness center services | Rep | -- | Neutral | General mention of the wellness center and brochure. |
Key Moments
100:18
Customer brush-off
The customer ends the sales attempt by claiming to be busy, preventing any discovery or pitching.
Resistance Signals
1
I'm a little bit busy
Confusion Signals
1
Language switching at the start
Topics Discussed
Brochure review
Wellness center
WhatsApp/Email communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Standard greeting. |
| closing | 2 | neutral | Politely ending the call due to being busy. |
Call Transcript
Click to expand
Speaker 1
0.75s
Hello.
Speaker 0
1.61s
Hello.
Speaker 1
3.07s
Hanji.
Speaker 0
3.97s
appo illa illa illa illa summaa ippo connect with your language right? hello. ippo.
Speaker 1
7.73s
Hello.
Speaker 0
9.77s
wellness center.
Speaker 0
11.35s
Yes, okay.
Speaker 0
15.35s
have you gone through the brochure? I shared in WhatsApp and over a mail.
Speaker 1
18.77s
I'll check it out and I'll be back to you. Sorry, I'm a little bit busy.
Speaker 0
23.09s
Hmm fine okay. Thank you. I will connect with you Udaya.