A
Call Intelligence
Bilal with Vimal — Jan 31, 2026 16:36
Deal Lost
Cold
Call History
5 attemptsRep Performance
6.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Bilal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
60% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:20 (20s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
5
Rep Words / Customer Words
41 / 6
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Confused | Agent asks if the prospect has reviewed the brochure for the 7-day plan. |
Key Moments
200:05
Reference to Surat
Establishes continuity and rapport from previous interaction.
00:12
Brochure check
The primary purpose of the call; determines the lead's current engagement level.
Resistance Signals
2
Short, clipped responses
Lack of engagement with the brochure
Topics Discussed
Surat
7-day brochure
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | neutral | Brief, non-committal response. |
Call Transcript
Click to expand
Speaker 0
0.77s
hello
Speaker 0
2.89s
I'm speaking with Bilal.
Speaker 0
5.15s
Yeah Bilal I've started with the details that you asked for you said you have a in Surat last time right when we connected.
Speaker 0
12.15s
ayyaa sir, have you gone through the brochure for seven days?
Speaker 1
15.13s
Well taken Latin out of 30.