A
Call Intelligence
Bilal with Vimal — Jan 24, 2026 15:40
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Bilal. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
4
Pitch Start
25% into call
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
2:22 (143s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
64
Rep Words / Customer Words
342 / 118
Rep Longest Monologue
10s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling/Timing
But due to some circumstances, I don't know when I'll get the time again.
|
logistics | Customer | Yes | alternative channel (whatsapp) | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Interested | Comprehensive longevity plan including stay at Leela Palace, Chennai. |
Key Moments
300:31
Venue Reveal
Mentioning Leela Palace establishes high-end brand positioning.
01:20
Location Confirmation
Customer confirms he is in Surat but willing to travel to Chennai.
01:43
The Delay
Customer reveals he cannot come in the second week of Feb as planned, shifting the call to a long-term follow-up.
Discovery Questions
4
Q1
Currently you're based out on India right?
Q2
So we are from which city, sir?
Q3
So you are okay for relocating right? for a week.
Q4
When are you planning so that you can come take a visit?
Trust Signals
2
Customer says 'I'll store your number'
Customer explicitly asks for details on WhatsApp
Enthusiasm Signals
1
Repeated 'Ya' and 'Okay' during the pitch
Resistance Signals
1
Uncertainty about travel timing ('I don't know when I'll get the time again')
Topics Discussed
Wellness Retreat
Longevity
Leela Palace Chennai
Surat to Chennai travel
WhatsApp follow-up
Customized health plans
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Discovery/Pitch | 2 | neutral | Engaging with the details of the Chennai retreat. |
| Closing | 3 | positive | Polite about delay but willing to receive info on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.47s
Hello.
Speaker 1
0.97s
Hello, ji boliye.
Speaker 0
2.19s
Ya Bilal.
Speaker 1
3.55s
Ji.
Speaker 0
4.37s
Yeah, Bilal, this is Vimal over here from IO. You connected for a retreat center and a well care wellness care, right? To fill the form.
Speaker 1
13.07s
Ya ya ya ya.
Speaker 0
14.37s
ya sir. it's a good time to connect with you regarding that.
Speaker 1
18.09s
regarding
Speaker 0
19.17s
regarding i o what we do and in the wellness plan what all included.
Speaker 1
22.23s
Ya ya sir.
Speaker 0
24.53s
ya ya so. so my name is vimal. i am a senior health mentor over here. okay.
Speaker 1
29.13s
Okay. So when you based
Speaker 0
29.63s
So I
Speaker 0
31.09s
it is completely based on Chennai sir. your face will be in Leela Palace.
Speaker 1
35.15s
Okay.
Speaker 0
35.19s
Okay. From there you'll be availing the services. What all we include is like your stay and all the services in Chennai.
Speaker 1
38.49s
What all
Speaker 0
43.49s
So it's a comprehensive seven day plan.
Speaker 1
43.51s
Okay.
Speaker 0
46.07s
And it's the first step towards longevity.
Speaker 1
46.09s
Okay.
Speaker 0
48.55s
They completely focused upon longevity.
Speaker 1
48.73s
completely
Speaker 0
50.85s
So the first seven days will be a complete plan of all this retreat.
Speaker 0
55.35s
So what all process? Currently where do we stand in terms of health? How it can be improved? All the entire journey we will be covered in this program so far.
Speaker 1
55.49s
So what
Speaker 1
64.65s
oke.
Speaker 0
65.73s
Okay. So it's actually a detailed plan. Okay. So before that I need to know few details from your end as well sir. So currently you're based out on India right?
Speaker 1
75.95s
Yes sir.
Speaker 0
77.11s
Yeah, okay. So we are from which city, sir?
Speaker 1
80.55s
Surat.
Speaker 0
81.71s
surat. okay. okay. so this plan is in chennai. so you are okay for relocating right? for a week. for a trip.
Speaker 1
89.19s
Ya big.
Speaker 0
90.29s
Yeah week. Okay okay. So when are you planning so that you can come take a visit?
Speaker 0
95.93s
aa oru specification.
Speaker 1
96.81s
I have I was about to come the second week of February.
Speaker 0
102.13s
oke oke oke.
Speaker 1
103.21s
But due to some circumstances, I don't know when I'll get the time again. I'll let you know, I'll call you, I'll store your number.
Speaker 0
108.45s
Okay.
Speaker 0
110.87s
shor okay sir.
Speaker 1
111.69s
I'll call you again, okay?
Speaker 0
113.87s
Okay okay okay sir. That you can take.
Speaker 1
116.23s
You can send me the details of everything on WhatsApp. Sure, okay.
Speaker 0
119.03s
Sure okay. Okay.
Speaker 1
119.91s
Okay. Thank you so much Vimal.
Speaker 0
121.73s
okay okay sir. so like i will share you the details like the seven days plan and share you out. okay. and i will schedule a
Speaker 1
125.43s
Seventy
Speaker 1
127.31s
Okay. And I will schedule a month. Yeah, the cost, the stay, the test and everything, okay.
Speaker 0
132.11s
test and plans what we'll be doing and it's a customization also available. okay. okay okay okay. thank you.
Speaker 1
135.87s
available.
Speaker 1
137.35s
Sure. Okay.
Speaker 1
139.53s
Yeah.
Speaker 0
140.13s
Yeah. How good.
Speaker 1
141.69s
Yeah, so thanks.