A
Call Intelligence
Prasad with Vimal — Feb 09, 2026 14:36
Deal Lost
Cold
Call History
4 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Vimal
Vimal did not attempt to close on call with Prasad. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu/English
Brand Awareness
Low
Brand Sentiment
Confused
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
53% into call
Pitch Approach
Company-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:17 (78s)
Primary Language
English
Secondary Language
Telugu
Code Switching
Moderate
Total Speaker Turns
26
Rep Words / Customer Words
118 / 54
Rep Longest Monologue
10s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Trust/Authority
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of Brand Recognition
Which company? Which company?
|
trust/authority | Customer | Yes | repetition | Average |
|
Time/Convenience
i need to share all these uh package and all. Okay okay. definitely once i will
|
process | Customer | Yes | alternative channel | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| total body test / 180+ panels | Rep | -- | Negative | Describing the scope of services offered. |
Key Moments
200:24
Brand Confusion
Customer does not recognize the company name, indicating a weak initial lead connection.
01:00
Pitch Interruption
Customer stops the agent's pitch to request information via WhatsApp, showing low engagement for a phone call.
Discovery Questions
2
Q1
Have you taken the blood test?
Q2
How was the service with IU?
Resistance Signals
2
Repeatedly asking for company name
Cutting off the pitch to request WhatsApp details
Confusion Signals
1
Which company? Which company?
Topics Discussed
Blood test inquiry
Company identification
Preventive care
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'Which company?' multiple times. |
| Middle | 2 | neutral | Customer cuts off the pitch to ask for details on WhatsApp. |
| Closing | 3 | neutral | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
2.89s
Hello?
Speaker 0
4.01s
Hello.
Speaker 1
5.11s
Cheppandi.
Speaker 0
6.33s
ya prasad vimal over here prasad from i o.
Speaker 1
9.13s
Ah, actually,
Speaker 0
9.99s
aa haward venue.
Speaker 1
11.53s
fain fain. ri gaarding vaat?
Speaker 0
13.19s
Prasad regarding the blood test inquiry, earlier you have enquired about the blood test. So have you taken the blood test? How was the service with IU?
Speaker 1
21.59s
No.
Speaker 1
24.41s
Which company? Which company?
Speaker 0
24.47s
Yes.
Speaker 0
25.49s
Io Io Io
Speaker 0
27.49s
ya.
Speaker 1
30.35s
aayirunnu.
Speaker 0
32.49s
so earlier
Speaker 1
33.85s
need to share your details and all. then i will call back to you.
Speaker 0
38.85s
Okay fine so we are looking for some latest
Speaker 1
41.63s
ya.
Speaker 0
42.85s
Yeah sir. So regarding that only I have called you. So we are one of the India's leading point here when it comes to blood test and total body test. We do come 180 plus planners.
Speaker 1
50.71s
Okay.
Speaker 0
52.87s
So completely into preventive care like we can easily detect all the
Speaker 0
57.77s
panels and all those things.
Speaker 1
59.85s
no. okay. it's okay. i need to share all these uh package and all.
Speaker 0
65.95s
Okay okay.
Speaker 1
66.65s
definitely once i will
Speaker 0
68.71s
So sure understood sir. I will share you details in over WhatsApp. A sample report I will share you.
Speaker 1
74.25s
oke oke.
Speaker 0
74.73s
Okay.
Speaker 1
75.75s
oke thank you.
Speaker 0
76.63s
ya okay thank you.