A
Call Intelligence
None with Vimal — Feb 10, 2026 10:43
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
3No Close Attempt: Vimal
Vimal did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Vimal
Vimal skipped both rapport building and needs discovery on call with None.
Low Performance: Vimal
Vimal scored 2.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Kannada / English
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
unknown
Lead Type
outbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:36 (37s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
19
Rep Words / Customer Words
32 / 24
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
I am from Karnataka... I know English sir. Okay, don't know English.
|
communication | Customer | No | none | Poor |
Key Moments
200:15
Customer identifies as being from Karnataka.
This immediately flags a potential language barrier for the Tamil-speaking agent.
00:29
Language mismatch confirmed.
Customer states they know English; Agent realizes they cannot proceed in the current language.
Resistance Signals
1
Language barrier
Confusion Signals
1
Language mismatch
Topics Discussed
Language preference
Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers and clarifies their location. |
| Language Conflict | 2 | neutral | Customer states they know English but not the agent's language. |
Call Transcript
Click to expand
Speaker 1
0.63s
Getting late to
Speaker 0
1.45s
hello.
Speaker 1
2.11s
Hello.
Speaker 0
3.73s
Hello.
Speaker 1
4.41s
Itkuntayalu.
Speaker 0
4.87s
Hello.
Speaker 0
5.67s
Ophinix kettirukkala?
Speaker 0
8.21s
phenix pesureengala?
Speaker 0
11.19s
aa sir naan i o la irundhu call pannirundhen sir. eppadi irukkeenga?
Speaker 1
15.01s
I am from Karnataka.
Speaker 0
16.57s
Karnataka okay sir I am speaking with Phoenix.
Speaker 1
22.39s
Arisvi Kannada.
Speaker 0
23.73s
No count.
Speaker 1
25.09s
Hello.
Speaker 1
28.03s
I know English sir.
Speaker 0
29.25s
Okay, don't know English.
Speaker 0
32.77s
Fine sir okay.
Speaker 1
34.41s
Okay okay.
Speaker 0
35.27s
Okay.
Speaker 1
36.13s
Okay.